Jacquelin Riviere
Interpreter
Lima,OH
Summary
Skilled in customer service and problem-solving, I enhanced loyalty and satisfaction at Liveops by resolving complaints with empathy and maintaining professionalism under pressure. Leveraging product knowledge and active listening, I consistently delivered exceptional service, significantly improving customer experiences at Arise Virtual Solutions Inc.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service Representative
Liveops
07.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Arise Virtual Solutions Inc.
04.2024 - 12.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - Basic Computer Skills
Beyond Relief School Int.
05.2001 -
High School Diploma -
College Le Flambeau
Haiti 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Liveops
07.2024 - Current
Customer Service Representative
Arise Virtual Solutions Inc.
04.2024 - 12.2024
No Degree - Basic Computer Skills
Beyond Relief School Int.
05.2001 -
High School Diploma -
College Le Flambeau
05.2001 -