Jacquelin A. Serrano
El Paso,Texas
Summary
Innovative Office Assistant with ten years of experience. Excellent communication and organizational skills, with proficiency in standard office software and attention to detail. Bilingual and passionate about providing great service. Ready to tackle new challenges in any department. Detail-oriented Delivery Coordinator skilled at scheduling deliveries and communicating with drivers, customers and dispatch to maintain up-to-date knowledge of merchandise locations and progress. Proficient in applicable regulations and providing subject matter expertise on delivery operations. Over 2 years of experience devising most effective routes to amplify efforts.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Delivery Coordinator
McCoy's Building Supply
02.2022 - Current
- Consulted with customers about delivery and order preparation requests.
- Reduced late deliveries by closely monitoring driver progress and proactively addressing potential delays.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Handled over 30 calls daily regarding customer delivery orders and scheduling
Accounts Payable Clerk
Hyundai Of El Paso
09.2015 - 02.2022
- Mailed out over 150 checks to vendors monthly
- Verified accuracy of accounts payable payments resulting in 95% reduction in payment errors and check reissues
- Utilized talents and expertise when conducting monthly closing processes, journal entries, and accruals
- Ensured vendor files were accurate and up-to-date to expedite payment processing
- Ensured invoices and check requests for 150 of locations were processed efficiently and accurately
- Entered all invoices requiring payment via check or bank draft
- Set up and updated customer accounts with interactions, payments and personal information
- Supervised and coordinated assigned audits promptly and professionally
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries
Property Management Assistant
Century 21 Haggerty Co
11.2010 - 09.2015
- Opened and properly distributed incoming mail
- Introduced prospective tenants to types of units available and performed tours of premises
- Responded to tenant complaints and concerns
- Oversaw inventory and office supply purchases
- Performed clerical tasks, including answering incoming phone calls, sorting mail and sending correspondence
- Screened applicant resumes and coordinated both phone and in-person interviews
- Helped distribute employee notices and mail around office
- Managed over 50 customer calls day
- Collected rent for over 200 properties monthly
Assistant General Manager
Wing It Inc
05.2007 - 11.2010
- Handled cash in an accurate manner and prepared deposits
- Oversaw computer database and physical filing systems
- Completed inventory purchases and oversaw restocking
- Motivated, trained and disciplined employees to maximize performance
- Developed and rolled out new policies
- Incorporated suggested changes to layouts and promotions to drive sales
- Ensured that each guest's experience was positive, memorable and consistent
- Increased monthly sales by 10%
Education
Licensed Manicurist - Nail Technician
Inspired By Beauty Institute
El Paso, TX08.2020
Some College (No Degree) - Criminal Justice/Education
El Paso Community College
El Paso, TXHigh School Diploma -
Andress High School
El Paso, TX2005
Skills
Fluent in Spanish
- Professional phone etiquette
- Customer service-oriented
- Data entry
- General ledger posting
- Product verification
- Inventory organization
- Accounting
- Schedule Coordination
- Complaint Handling
- Operation Problem-solving abilities
- Computer Proficiency
- Client Relations
- Forklift Certified
- Licensed Nail Tech
Certification
- Licensed Nail Manicurist - 2020
Timeline
Delivery Coordinator
McCoy's Building Supply
02.2022 - Current
Accounts Payable Clerk
Hyundai Of El Paso
09.2015 - 02.2022
Property Management Assistant
Century 21 Haggerty Co
11.2010 - 09.2015
Assistant General Manager
Wing It Inc
05.2007 - 11.2010
Licensed Manicurist - Nail Technician
Inspired By Beauty Institute
Some College (No Degree) - Criminal Justice/Education
El Paso Community College
High School Diploma -
Andress High School
- Licensed Nail Manicurist - 2020
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