Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline B. Jones

Educational Leader
Mount Rainier,MD

Summary

Experienced academic coach experienced in delivering academic counseling and planning services to diverse student population. Proficient with Salesforce nd CMS. Talented at achieving quantitative targets for retention, student success, and providing monthly data analytics reports for assigned cohorts. Motivated to improve academic achievement and overall student success by collaborating staff and faculty to provide quality support and advisement to all students.

Overview

14
14
years of post-secondary education
11
11
years of professional experience

Work History

Admissions Counselor II

2U,Inc., Education Technology
Lanham, MD
08.2020 - Current
  • Assessed student interests and skills and provided strategic information about pursuing suitable courses
  • Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents
  • Coach students through academic issues relating to diversity, equity, and inclusion, maintaining and improve program retention by 15%
  • Lead student-centered informational webinars that discuss program content and requirements, resulting in 10% increase in application engagement
  • Analyze and track daily metric performance rates through Salesforce, initiating adequate follow-up on target achievement goals, resulting in 18% applicant retention rate

International Academic Advisor

Kaplan International English
Philadelphia, PA
07.2019 - 03.2020
  • Conducted lessons encompassing range of skill-building activities in four areas of language learning: speaking, writing, reading, and listening
  • Conducted academic advisement services for students on re-occurring basis to maintain educational progression
  • Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs
  • Increased student success outcomes by planning, developing, evaluating and revising curriculum plans for Kaplan Philly, resulting in 30% increase in academic progress tests

ESOL Teacher

China| Ambright/Ameson Fellowship
Suichang, China
09.2018 - 06.2019
  • Developed activities and integrated technology to diversify instruction for over 600 students
  • Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
  • Incorporated creative methods of instruction utilizing Microsoft Office Suite, Google Suite, and local Chinese computer programming, by coaching students on daily basis, resulting in 50% increase in student engagement and understanding of English language for non-native English speakers
  • Created Sui-Chang county tutoring program for Chinese elementary and middle school students, using innovative technology, resulting in 50% increase in English speaking skills for all enrolled students

Transition Specialist

School District Of Philadelphia
Philadelphia, PA
09.2017 - 08.2018
  • Responsible for Transitioning over 400 students to and from inner-city disciplinary schools
  • Instrumental in incorporating 15% increase in overall test scores for delinquent youth, by conducting quantitative researching and implementing well-rated professional development workshops that focused on re-directing negative behaviors of delinquent youth
  • Maintained accurate student advising records for over 500 students, identifying and academically assigning delinquent youth to neighborhood disciplinary schools, decreasing in-school violence by 80%
  • Provided problem-solving support to teachers and school leaders to address identified student behavior issues and maximize program effectiveness

Children’s Case Manager

Women Against Abuse
Philadelphia, PA
08.2014 - 08.2017
  • Collaborate and campaign with nonprofit partners, Philadelphia Police Department, and Federal Bureau of Investigation to accommodate families in need of emergency housing.
  • Developed and implemented transition services plan to facilitate movement from home and school to safe havens
  • Executed initial intake interviews and needs assessments for over 25 school-aged children residing in domestic abuse shelters, resulting in 80% increase in school attendance.
  • Measured and updated client data analytics for 200+clients enrolled in two confidential women against abuse domestic shelters.

Paralegal

Design Resources
Philadelphia, PA
03.2009 - 12.2013
  • Assisted counsel in preparing answers, providing documentation and information for discovery request
  • Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs
  • Reported directly to six attorneys with large scale duties that encompassed complex preparations
  • Researched and analyzed law matters for specific cases to appear in court
  • Trained and managed 10 employees in best practices and protocols to realize maximum productivity

Education

Master of Science - Educational Leadership

St. Joseph’s University
Philadelphia, PA
09.2016 - 05.2018

Bachelor of Science - Human Development And Family Studies

The Pennsylvania State University
08.2004 - 05.2014

Paralegal Certificate - Paralegal Studies

Peirce College
Philadelphia, PA
01.2012 - 05.2014

Skills

    Admissions

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Timeline

Admissions Counselor II

2U,Inc., Education Technology
08.2020 - Current

International Academic Advisor

Kaplan International English
07.2019 - 03.2020

ESOL Teacher

China| Ambright/Ameson Fellowship
09.2018 - 06.2019

Transition Specialist

School District Of Philadelphia
09.2017 - 08.2018

Master of Science - Educational Leadership

St. Joseph’s University
09.2016 - 05.2018

Children’s Case Manager

Women Against Abuse
08.2014 - 08.2017

Paralegal Certificate - Paralegal Studies

Peirce College
01.2012 - 05.2014

Paralegal

Design Resources
03.2009 - 12.2013

Bachelor of Science - Human Development And Family Studies

The Pennsylvania State University
08.2004 - 05.2014

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Jacqueline B. JonesEducational Leader