JACQUELINE ABARCA
Baytown
Summary
Completed EMT program and Fire Academy training, and looking to start my career in the fire service. Completed Firefighter I & II and HazMat coursework, with experience in fast-paced, high-pressure training environments that require teamwork and clear communication. I stay calm under pressure, work well in a crew, and I’m focused on learning and becoming a dependable firefighter.
Overview
3
3
years of professional experience
Work History
Package Handler
Package Handler — FedEx
Baytown, TX
06.2023 - 09.2023
- Performed physically demanding work in a fast-paced environment requiring accuracy and speed
- Followed strict safety protocols while handling heavy and high-volume loads
- Maintained focus under time-sensitive conditions
Crew Member
Little Caesars
Baytown, TX
09.2022 - 10.2022
- Demonstrated fiscal responsibility with all Company assets by following company cash-handling policies.
- Cross-trained to work Front of House and Back of House, which included cashiering, cooking, food running, etc.
- Maintained a clean and safe work space, in accordance with food safety and sanitation regulations.
- Effectively communicate with management and team members regarding customer issues, food preparation, inventory, and other related issues.
- Worked effectively as a team member to accurately and efficiently serve customers and maintain a high standard of customer service.
Student Worker
Lee College (Game room Center)
Baytown, TX
01.2022 - 05.2022
- Carefully followed communication “scripts” when assigned; however, also being aware of how to improvise if needed during a phone call.
- Identifying student's needs, clarifying information, researching every issue, and providing solutions and/or alternatives.
- Answering inbound and outbound calls in a timely and friendly manner.
- Route calls to other offices on campus whenever needed.
Team worker
Royal Purple Raceway
Baytown, TX
08.2021 - 09.2021
- Greeted and serviced customers while maintaining a high standard of customer service.
- Obtained and prepared customer drinks and food orders per customer's request and within Royal purple Raceway specifications.
Team Member
AR’s Entertainment Hub
Baytown, TX
01.2021 - 07.2021
- Actively worked with customers and management to positively resolve customer complaints and maintain customer satisfaction standards.
- Provided a friendly, safe, clean, and enjoyable environment for our guests and employees.
- Acted in a professional manner in accordance with the rules and guidelines set forth in the employee manual.
- Maintained the park and related areas as outlined in the procedure manual.
Education
Diploma -
Ross S. Sterling High School
Baytown, TX06-2021
NREMT Certification -
Houston Community College
Houston, TX11-2025
Fire Academy Training -
Houston Community College
Houston, TX12-2025
Skills
- Nationally Certified Firefighter
- Nationally Registered Emergency Medical Technician (NREMT) — EMT
- Firefighter I
- Firefighter II
- First Aid/CPR
- Hazardous Materials Awareness
- Hazardous Materials Operations
- Strong teamwork and communication skills in high-pressure environments Ability to maintain situational awareness and follow chain of command during operations Calm decision-making under stress with a focus on safety and efficiency Adaptable in fast-paced, unpredictable situations
Languages
Spanish
Native or Bilingual
Timeline
Package Handler
Package Handler — FedEx
06.2023 - 09.2023
Crew Member
Little Caesars
09.2022 - 10.2022
Student Worker
Lee College (Game room Center)
01.2022 - 05.2022
Team worker
Royal Purple Raceway
08.2021 - 09.2021
Team Member
AR’s Entertainment Hub
01.2021 - 07.2021
Diploma -
Ross S. Sterling High School
NREMT Certification -
Houston Community College
Fire Academy Training -
Houston Community College