Jacqueline Mata
Caregiver
Adell,WI
Summary
Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.
Overview
18
18
years of professional experience
Work History
Caregiver
Senior Helpers - Plymouth,WI
Plymouth, Wisconsin
03.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Trained new caregivers on best practices for client care and safety procedures.
- Maintained accurate records of client progress and care provided for review.
- Implemented engaging activities to promote mental stimulation and social interaction.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care in private residences.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
Remote Supervisor/Personal Tax Preparer
Valdez Income Tax LLC
Colorado Springs, Colorado
01.2008 - Current
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Designed electronic file systems and maintained electronic and paper files.
- Maintained the front desk and reception area in a neat and organized fashion.
- Made copies, sent faxes, and handled all incoming and outgoing correspondence.
- Organized files, developed spreadsheets, faxed reports, and scanned documents.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
Lunchroom Supervisor
St.John Ev Lutheran School
Random Lake, Wisconsin
08.2024 - 05.2025
- Supervised lunchroom operations, ensuring adherence to safety and health regulations.
- Coordinated meal service delivery, optimizing efficiency and reducing wait times for students.
- Monitored student behavior, fostering a positive and respectful dining environment.
- Assisted in training new staff on lunchroom procedures and best practices.
- Implemented cleanliness standards, maintaining a hygienic lunchroom space for all users.
- Resolved conflicts among students, promoting effective communication and problem-solving skills.
- Collaborated with kitchen staff to ensure accurate meal counts and dietary accommodations.
- Conducted regular inspections of lunchroom facilities, identifying areas for improvement or maintenance needs.
- Improved student lunchroom behavior by implementing clear rules and expectations.
- Assisted teachers during non-meal hours with classroom and student support needs.
- Ensured a clean and sanitary environment for students by performing regular cleaning tasks.
- Promoted a positive atmosphere among students during lunch periods through active engagement and interaction.
- Served as a positive role model for students by maintaining a professional demeanor and consistently emphasizing the importance of respecting school lunchroom rules.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Recommended improvement measures to Nutritional Services Director to support cost efficiency measures and improve revenue margins.
- Assisted in menu planning, focusing on balanced nutrition and appealing options for diverse palates.
- Monitored compliance with federal nutrition standards, ensuring that all meals met mandated requirements while remaining appetizing to students.
- Increased efficiency in the lunch line by organizing food stations and directing students accordingly.
- Increased efficiency in the lunch line by organizing food stations and directing students accordingly.
- Prepared lunches made from scratch and stocked display cases for milk, beverages and snacks.
- Cleaned tables, straightened chairs and swept floors between lunch periods.
- Organized cafeteria environment and serving line to provide efficient diner flow during lunch rush.
- Established safe atmosphere for students to eat, socialize and relax prior to afternoon classes.
- Tracked daily lunch count and documented total outstanding balances per student.
- Maintained accurate records of daily meal counts, adhering to strict compliance requirements.
- Reduced food waste by closely monitoring portion sizes and adjusting serving methods as needed.
- Enhanced student satisfaction with menu offerings by incorporating student feedback into meal planning decisions.
- Managed inventory effectively, minimizing food spoilage and reducing overall costs.
- Provided exemplary service to students, staff, and visitors.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Received and stored incoming supplies according to procedures.
- Cleaned and sanitized surfaces, tools, and equipment.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Restocked condiments, beverages, and utensils per expected use levels.
- Prepared ingredients and recipe components ahead of time.
- Served food according to temperature, safety, and presentation guidelines.
- Monitored food preparation, production, and plating for quality control.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Controlled food costs and managed inventory.
- Set and oversaw weekly and special event menu plans.
- Monitored food inventory and supplies to prevent waste.
Crew Shift Leader
Cousins Subs
Sheboygan, Wisconsin
07.2023 - 05.2024
- Waited on customers created various sandwiches to each customers specification and rang up their orders and counted back change and balanced register.
- Made soups, cakes, cookies, and salads.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Strong ethics
- Compassionate care
- Dementia care
- Team collaboration
- Medication and appointment reminders
- Direct patient care
- Documentation
- Client transportation
- Incident reporting
- End-of-life care
- Records maintenance
- Compassion and empathy
- Patient mobility assistance
- Lifting and transferring
- Fast learner
Timeline
Caregiver
Senior Helpers - Plymouth,WI
03.2025 - Current
Lunchroom Supervisor
St.John Ev Lutheran School
08.2024 - 05.2025
Crew Shift Leader
Cousins Subs
07.2023 - 05.2024
Remote Supervisor/Personal Tax Preparer
Valdez Income Tax LLC
01.2008 - Current