JACQUELINE ABZUN CHAVEZ
Riverhead
Summary
Dynamic healthcare professional with extensive experience at Stony Brook Southampton Hospital, excelling in patient registration and insurance verification. Proven ability to optimize workflows and enhance patient experiences through effective communication and attention to detail. Bilingual in English and Spanish, adept at fostering collaboration across departments to ensure compliance and improve service delivery. Assisted with the onboarding of new registration staff. I was the go-to trainer for my team lead to ensure all aspects of the registration process were taught.
Overview
17
17
years of professional experience
Work History
Associate
STONY BROOK SOUTHAMPTON HOSPITAL
Southampton
04.2016 - Current
- Developed strategies to ensure efficient workflow during peak periods.
- Communicated effectively with medical staff regarding changes or updates to patient files.
- Provided assistance with completing forms related to patient registration processes.
- Followed up on incomplete registrations ensuring all required documentation is completed correctly.
- Kept abreast of changes in technology related to Patient Registration Associate role.
- Coordinated special projects assigned by supervisor or management team.
- Provided administrative support including filing paperwork, faxing documents, photocopying materials.
- Greeted patients and collected necessary information for registration process.
- Cross-trained other departments on registration processes as needed.
- Verified insurance coverage and eligibility status with insurance providers.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information.
- Maintained knowledge of hospital policies and procedures regarding registration processes.
- Utilized various software programs such as Microsoft Office Suite, EHR systems.
- Answered incoming calls, responded to inquiries, and provided customer service support.
- Performed data entry of patient demographics into electronic health record system.
- Scanned documents into the computer system for storage purposes.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Screened patients before and during admissions processes.
- Registered patients using proper data entry procedures and fully compliant.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Spanish Interpreter
STONY BROOK SOUTHAMPTON HOSPITAL
SOUTHAMPTON
03.2015 - Current
- Translated documents from English to Spanish and vice versa with accuracy and attention to detail.
- Conducted client interviews in Spanish to ensure a thorough understanding of their needs.
- Facilitated communication between Spanish speaking individuals and English speaking organizations.
- Advocated on behalf of clients in need of language assistance services.
- Collaborated with healthcare providers to ensure accurate interpretation of medical terminology.
Environmental Services Housekeeper
STONY BROOK SOUTHAMPTON HOSPITAL
SOUTHAMPTON
09.2008 - 04.2025
- Stocked linen closets with fresh linens as needed.
- Emptied trash cans and replaced liners as needed.
- Used ladders to reach high ceilings and walls for dusting purposes.
- Reported any damages or maintenance needs to supervisor immediately upon discovery.
- Removed spots from rugs using appropriate methods.
- Assisted in the set-up of conference rooms for meetings or events.
Education
High School Diploma -
OLENY HIGH SCHOOL
Philadelphia, PA06-2004
Skills
- Patient registration
- Insurance verification
- Data entry
- Electronic health records
- HIPAA compliance
- Microsoft Office
- Document scanning
- Customer service
- Project coordination
- Bilingual communication
- Medical terminology
- Workflow optimization
- Cross-department training
- Administrative support
- Attention to detail
- Maintaining documents and records
- Verification and eligibility
- Financial aid coordination
- Admissions support
- Admissions and registrations
- Continuous improvement
- Self motivation
- Problem-solving aptitude
- Medical documentation
- Time management abilities
- Reliability
- Multi-tasking
- Team collaboration
- Medical software proficiency
- Health information systems
- Health Data Standards
- Problem-solving
- Active listening
- Medical record auditing
- Medical records retrieval
- Computer literacy
Timeline
Associate
STONY BROOK SOUTHAMPTON HOSPITAL
04.2016 - Current
Spanish Interpreter
STONY BROOK SOUTHAMPTON HOSPITAL
03.2015 - Current
Environmental Services Housekeeper
STONY BROOK SOUTHAMPTON HOSPITAL
09.2008 - 04.2025
High School Diploma -
OLENY HIGH SCHOOL
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