Jacqueline A Cole
Avon,OH
Summary
Accomplished Medical Administrator with over 30 years of experience managing administrative operations across diverse healthcare settings, including private practices, clinics, and hospitals. Proven expertise in optimizing workflows, leading multidisciplinary teams, and maintaining compliance with regulatory standards to support exceptional patient care. Recognized for enhancing practice efficiency, improving patient satisfaction, and fostering collaborative provider relationships. A strategic leader dedicated to operational excellence and patient-centered healthcare delivery.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Surgical Office Administrator
Dr. Jerold P Gurley, MD, FACS
07.1997 - Current
- Led administrative operations for a busy surgical practice.
- Implemented electronic health records system, improving efficiency by 30%.
- Managed a team of 15 staff members, ensuring high-quality patient care.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Head Office Administrator
Horizon Orthopedic
03.1989 - 07.1997
- Oversaw office operations for a large orthopedic practice.
- Streamlined billing processes, reducing errors by 25%.
- Coordinated interdepartmental activities to enhance patient flow.
- Maintained a high level of customer service by promptly handling inquiries from clients and vendors via phone, email, or in-person visits.
Unit Secretary
Fairview Hospital
04.1987 - 03.1989
- Provided administrative support to medical unit.
- Assisted in scheduling and patient record management.
Education
High School -
Lorain Catholic High School
Lorain, OH01.1981
Medical Terminology -
Fairview Hospital
Cleveland, OH01.1987
Skills
- Healthcare process optimization
- Patient engagement
- Proficient in compliance standards
- Medical billing expertise
- Staff training
- Workflow optimization expertise
- Insurance verification proficiency
- Policy formulation and execution
- Problem-solving expertise
- Cross-department collaboration
- Quality control and risk assessment
- Leadership in strategy development
- Team leadership
- Streamlining patient flow
- Verification of insurance coverage and claims handling
- Regulatory compliance development
- Mediation and dialogue facilitation
- Continuous improvement strategies
- Timely medical records processing
- Credentialing expertise
- Long-term planning for practice expansion
- Skilled in patient relations
- Provider credentialing
- Patient data management
- Continuous improvement strategies
- Proficient in client relations
- Prioritization and organization
- Office management
- Training coordination for 15 office personnel in EPIC and Medisoft
- Database maintenance for patient information
Accomplishments
Maintains and up-dates all office equipment, including all leases, file back-ups, and works with Walkertek Company to ensure timely office employees salaries.
Certification
- ICD-10 Diagnostic and Procedural Coding
- Electronic Health Records (EHR) Management
- CPT and Surgical Coding
- Healthcare Terminology
- Medical Office Support & Services
Languages
English
Full Professional
Timeline
Surgical Office Administrator
Dr. Jerold P Gurley, MD, FACS
07.1997 - Current
Head Office Administrator
Horizon Orthopedic
03.1989 - 07.1997
Unit Secretary
Fairview Hospital
04.1987 - 03.1989
High School -
Lorain Catholic High School
Medical Terminology -
Fairview Hospital
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