Jacqueline A. Cook

• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Conduct HR Audits: Strategic, Compliance and Performance
• Plan, develop, and provide training, staff development using knowledge of the effectiveness of content, delivery methods and learner readiness.
• Determine and formulate human resource policies and provide strategic and operational direction for public, private and nonprofit organizations.
• Develop and coordinate comprehensive talent acquisition processes (including creating job descriptions, requisition, sourcing, recruitment, selection, and retention).
• Conduct Readiness Assessments for DEI initiatives to determine appropriate organizational strategies and alignment to ensure goal achievement.

School of Industrial and Labor Relations

Professional Certificate

Diversity and Inclusion for Human Resource

• Supported academic success for all learners by utilizing differentiated instruction techniques tailored to each student''s unique strengths and weaknesses.
• Monitored students'' comprehension levels through formative assessments and adjusted instructional strategies accordingly.
• Evaluated student progress through regular assessments, allowing timely identification of areas requiring additional support.
• Maintained accurate records of student attendance and grades, keeping all relevant parties informed about performance trends.

Batterman School of Business

Programs and Levels:

• Business Admin. Human Resource Management, BA
• Business Administration, BS
• Business Administration, BA
• Business Administration - General Business, BA

Wisconsin Technical College Systems - Faculty Quality Assurance Systems Certification Programs:

Human Resource, Business Management, Supervisory Management and Leadership, and Related Business

• Supported academic success for all learners by utilizing differentiated instruction techniques tailored to each student''s unique strengths and weaknesses.
• Monitored students'' comprehension levels through formative assessments and adjusted instructional strategies accordingly.
• Evaluated student progress through regular assessments, allowing timely identification of areas requiring additional support.
• Maintained accurate records of student attendance and grades, keeping all relevant parties informed about performance trends.
• Strengthened student retention rates by providing ongoing academic support and resources.
• Adapted teaching methods to accommodate diverse learning styles, catering to individual needs for optimal results.

MATC Core Committees (Shared Governance) 2000-2016

• Shared Planning and Decision Making
• Human Resource Core Committee
• Certification Committee
• Certification and Credentialing Joint Committee

Hiring Committees 2007-2016

• HR Faculty, Chair
• Director of ER and Diversity, Chair
• Dir. Talent Acquisition and Diversity, Chair
• Dean of Business, Co-Chair
• Business Administration Faculty
• Supply Chain and Logistic Faculty, Co-Chair
• Marketing Faculty

AFT Local 212 Committees 2007-2010

• Executive Committee
• Collective Bargaining
• Grievance Committee, Chair

• Lead the development of a program-to-program articulation agreement between UW-Milwaukee School of Education's Training and Development, BS Program (2014-2018). Over fifty students matriculated into the program transferring sixty-five credits.
• Established a partnership agreement with the University of Milwaukee Lubar School of Business and SAP University Competence Center to incorporate enterprise resource planning (ERP) and practical application into the curriculum.
• Awarded top-tier MATC Foundation Grant and developed the first multifunctional classroom/student lab in the School of Business.
• Administered the charter process for the HR Student Organization; the first in the history of Wisconsin Technical College System
• Recruited industry leaders for the HR Business Advisory Committee and responsible for all aspects of the committee including submission of required reports for publication.
• Lead department in updating Course Outcome Summaries Process: Two-year cycle, reviewed by Advisory Committee, presented to curriculum department, and publication.
• Prepared and presented HR program status report to MATC Board of Directors as needed.
• Represented HR academic program for divisional, system-wide, and state required meetings

Program Development

Curriculum Development & instructional Design

Courses Developed: Strategic Management, Business Ethics, Legal Issues and Employment Law, Recruiting and Selection, Training and Development

Courses Modified: Diversity and Change, Human Resource Management, Employee and Labor Relations.

Instructional Design: Courses were delivered in-person, online, or hybrid formats. Teaching methods included: direct instruction, modeling, role play, debates, group assignments, assessments and tests, and a practical application project for all core HR courses.

Program Management

• Built smooth and productive working relations positively impacting department operations.
• Spearheaded interdisciplinary collaborations to foster a well-rounded educational experience for students.
• Implemented assessment tools to measure learning outcomes, informing data-driven decision-making within the department.
• Collaborated with other departments on cross-discipline projects, creating enriching academic experiences for students across campus.

Batterman School of Business

Programs and Levels:

• Business Administration, BS
• Business Administration, BA
• Business Administration - General Business, BA

Continuing Education and Professional Development

Certificates:

• Fundamental Principles of Management
• Leadership Development
• Effective Business Communications

School of Business

Programs and Levels

• Business Administration, BBS
• Business Management, BBA
• Business Administration, AAS
• Business Management, AAS
• Small Business and Entrepreneurship, AAS

Continuing Education & Professional Development

• Human Resource Management Certificate

• Facilitated successful organizational restructuring, ensuring smooth transitions and minimal disruption to operations.
• Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
• Designed and executed leadership development programs, preparing high-potential employees for future management roles.
• Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
• Developed tailored training programs to enhance team skills and performance, addressing specific organizational needs.
• Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.

We Energies June 1978 – November 2004

HR Consultant April 1999 – May 2001

HR Associate April 1998 – April 1999

Staff Assistant-Work Group Leader April 1993 – April 1998

Payroll Supervisor March 1990 – April 1993

Payroll Clerk July 1978 – March 1990

Reason for Leaving: Voluntary service to pursue career in higher education.