Jacqueline Adams

• Developed effective techniques to mitigate losses.
• Examined claims forms and other records to determine insurance coverage.
• Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
• Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Followed up with insured individuals regarding premium and deductibles payments.
• Used Xactimate to compile estimates for personal property and structure damage.
• Wrote appraisals for dwelling repairs of routine claims based on information collected from customers and contractors and issues payment to policyholders where possible
• Worked with and coordinated a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services
• Explained coverage of loss, assisted policyholders with itemization of damages, emergency repairs and additional living arrangements
• While speaking to our customers via phone/face-to-face video, investigated to determine coverage of loss, and adjusts all elements of routine Property Loss claims

• Adhered to company and insurance client’s guidelines in claims processes, estimate writing and claims closures
• Researched and verified insurance policy coverage
• Identified, collected evidence and determined value to specific claim to properly assess conditions
• Evaluated extent of damage and documented findings
• Estimated benefit payments for each incident
• Issues payment to policyholders where possible, while using the latest technology in the industry.
• Negotiated with claimants to settle claims.
• Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
• Skilled at working independently and collaboratively in a team environment.
• Passionate about learning and committed to continual improvement.
• Developed and maintained courteous and effective working relationships.

• Obeyed traffic laws and followed established traffic and transportation procedures
• Completed pre- and post-trip bus inspections for safe passenger transportation.
• Maintained Texas driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
• Communicated regularly with central dispatch teams to report delays and route changes.

• Perform clerical duties, including inventory and database maintenance
• Phone and online support
• Order and maintain office supplies
• Working knowledge of Microsoft Word, Excel, and Outlook

• Obeyed DOT rules, regulations, local laws and stipulations to maximize safety.
• Followed schedules and routes to maintain timely arrivals and departures.
• Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
• Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
• Performed pre-trip inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.

• Provide 90% remote support of proprietary software applications.
• Set up password resets, user account setup within Active Directory.
• Desktop and printer configuration and set up.
• Maintained office PCs, networks and mobile devices.
• Assist with Office 365 migration.
• Updated and replaced outdated drivers and software for computers and office machines.

• Observant, coordinated, and equipped to perform maintenance.
• Followed schedules and routes to maintain timely arrivals and departures.
• Transported students and teachers on school activity trips while exercising responsible leadership.
• Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
• Maintained order and discipline to prevent accidents or injuries.
• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.

• Obeyed traffic laws and followed established traffic and transportation procedures
• Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
• Enforced student behavior policies and responded to student emergencies.
• Drove bus along assigned route, picking up students.
• Obeyed DOT rules, regulations and local laws and stipulations to maximize safety
• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
• Created and enforced bus rules and kept expectations posted.
• Developed positive relationships with students, faculty and parents to support continuous rapport and communication.

Training class to obtain CDL class B license.

• Resolved service requests by individually troubleshooting and addressing user issues
• Installed and configured printers, scanners and reset default device passwords to prevent cyber attacks
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Obtained and evaluated information about new systems, peripherals and software technology.
• Installed and configured operating systems and applications.

• Organize files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Interacted with customers by phone, email, or in-person to provide information.
• Reviewed files, records and other documents to obtain information to respond to requests.

• Triage incoming issues via phone or through the SCSM ticketing system
• Password resets and printer configurations
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Configured hardware and granted system permissions to new employees.
• Resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.
• Used ticketing systems to manage and process support actions and requests.