Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Jacqueline Adams

Jacqueline Adams

Acworth,GA

Summary

Empathetic Counselor known for connecting with clients, maintaining comfort, and promoting progress during sessions. Easily collects information about patients through conversations, questions, and in-depth interviews. Excellent observational and analytical skills with great insight into patients' mental states.


This individual has a strong background in providing evidence-based counseling services to individuals, couples, and families. Skilled in developing treatment plans, conducting assessments, and documenting progress. Adept at creating individualized treatment plans and leading group therapy sessions. Committed to creating a safe, supportive environment for all participants.

Overview

8
8
years of professional experience

Work History

Client Service and Operations Associate

Earn Into Wealth
07.2023 - Current
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Maintained and managed customer files and databases.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Took notes and dictation at meetings.

Masters Level Counselor

Georgia Counseling Center, Inc.
06.2023 - Current
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Completed intake assessment forms and filed clients' charts.
  • Assessed clients' needs and determined eligibility for intake services.
  • Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.

Counseling Intern

Georgia Counseling Center, Inc.
06.2022 - 05.2023
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Facilitated group counseling sessions to support and encourage client growth.
  • Counseled clients to help understand and overcome personal, social and behavioral problems.
  • Applied variety of psychological methods and techniques in screening, assessment and evaluation of clients.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Maintained up-to-date clinical documentation via electronic recordkeeping systems.
  • Encouraged participants to open up and share thoughts at group counseling sessions.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Maintained high level of patient confidentiality to comply with all federal and company regulations.
  • Conducted client consultations and collaborated with other agency professionals to discuss courses of treatment.
  • Answered phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted in executing record filing system to improve document organization and management.

Full Time Mother

07.2018 - Current
  • Worked as full time mom while maintaining full time student position.
  • Had profound emphasis on time management in order to maintain high GPA.
  • Developed caring and nurturing skills.
  • Focused on putting needs and well-being of another person before my own.
  • Developed great amount of patience.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Worked with child on skill of empathy.

Cashier

American Burger Company
09.2015 - 10.2019
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Completed credit payments via card processing systems.
  • Cultivated warm relationships with regular customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Education

Master of Science - Clinical Mental Health Counseling

Divine Mercy University
Arlington, VA
05.2023

Bachelor of Science - Psychology

Belmont Abbey College
Belmont, NC
05.2020

Central Piedmont Community College
Charlotte, NC

Skills

  • Boundary Setting
  • Verbal and Written Communication
  • Critical Thinking
  • Time Management
  • Client Progress Analysis
  • Case Notes
  • Patient Intakes
  • Group Sessions
  • Clinical Records Maintenance
  • Treatment Plan Development
  • Psychological Testing
  • Client Meetings
  • Database Maintenance
  • Meeting Agendas and Minutes
  • Project Planning
  • Excel Spreadsheets
  • Business Correspondence
  • Appointment Setting
  • Information Confidentiality
  • Schedule Planning
  • Microsoft Office

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Client Service and Operations Associate

Earn Into Wealth
07.2023 - Current

Masters Level Counselor

Georgia Counseling Center, Inc.
06.2023 - Current

Counseling Intern

Georgia Counseling Center, Inc.
06.2022 - 05.2023

Full Time Mother

07.2018 - Current

Cashier

American Burger Company
09.2015 - 10.2019

Master of Science - Clinical Mental Health Counseling

Divine Mercy University

Bachelor of Science - Psychology

Belmont Abbey College

Central Piedmont Community College

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Jacqueline Adams