Jacqueline Aldas
Riverview,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with excellent time management and problem solving skills.
Overview
20
20
years of professional experience
Work History
Lead Patient Care Coordinator
New York Bariatric Group
Remote
11.2025 - Current
- Supervise and mentor a team of 11 Patient Care Coordinators, ensuring high standards of patient service, workflow efficiency, and operational consistency.
- Develop and deliver structured training and onboarding programs for new staff on patient management systems, scheduling workflows, and patient care coordination best practices.
- Coordinate operating room (OR) scheduling and surgical bookings for two leading partner surgeons across hospitals and Ambulatory Surgical Centers, ensuring accuracy and compliance with facility protocols.
- Serve as a key liaison between physicians, clinical teams, hospitals, and surgical centers, strengthening interdepartmental collaboration and improving patient care coordination.
- Implement standardized documentation and patient record procedures, significantly reducing administrative errors and improving accuracy in scheduling and case preparation.
- Monitor team performance, delegate responsibilities, and optimize staff scheduling to increase productivity and maintain efficient patient flow.
- Manage high-volume patient and provider communications, triaging calls and resolving scheduling, insurance, and pre-operative coordination issues efficiently.
- Maintain comprehensive knowledge of hospital and Ambulatory Surgical Center regulatory requirements and surgical scheduling protocols to ensure full compliance.
Bariatric Concierge
New York Bariatric Group
Remote
01.2021 - 11.2025
- Assisted patients in coordinating and scheduling appointments with outside specialist providers, including Cardiology, Pulmonology, Psychology, Nutrition, Gastroenterology, as well as surgical cases and laboratory services, while demonstrating empathy and professionalism in every interaction.
- Resolved patient concerns efficiently through active listening, conflict resolution, and effective communication, ensuring a positive patient experience.
- Managed multiple responsibilities simultaneously while maintaining accuracy, professionalism, and efficiency in a fast-paced healthcare environment.
- Responded promptly to patient inquiries through phone, email, and text communication, providing clear and timely information regarding appointments, procedures, and care coordination.
- Enhanced overall patient satisfaction by consistently delivering high-quality concierge-level service and exceeding patient expectations.
- Fostered a positive and collaborative workplace by maintaining a professional, supportive, and solutions-oriented approach in daily interactions.
Office Manager
New York Bariatric Group
Roslyn Heights, NY
01.2016 - 01.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Verification Specialist/Surgical Coordinator
New York Bariatric Group
Roslyn Heights, NY
08.2012 - 01.2016
- Verified office visit and surgical benefits with multiple insurance providers on a daily basis to ensure accurate patient coverage and financial transparency.
- Communicated directly with patients to review insurance benefits, out-of-pocket costs, and coverage detailsprior to scheduled procedures and diagnostic testing.
- Obtained insurance prior authorizations for cardiac testing, endoscopic procedures, general surgery, and bariatric surgery cases, ensuring compliance with payer requirements.
- Managed a high-volume workload by prioritizing multiple cases simultaneously while maintaining accuracy, efficiency, and attention to deadlines.
- Maintained professional communication with insurance representatives, providers, and external partiesthroughout the verification and authorization process.
- Demonstrated strong attention to detail and confidentiality when handling sensitive patient and insurance information in accordance with privacy standards.
Executive Assistant
New York Patrolmen's Benevolent Association
New York, NY
09.2006 - 08.2012
- Managed a multi-line phone system, routing calls, delivering messages, and professionally greeting clients and visitors.
- Maintained strict confidentiality of sensitive financial and client information by adhering to privacy policies and implementing secure filing systems.
- Provided exceptional client service by responding promptly to inquiries, resolving concerns, and fostering positive professional relationships.
- Ensured accurate recordkeeping and database management through detailed data entry and maintenance of essential company records.
- Processed and distributed incoming mail and packages, ensuring timely routing to the appropriate departments or personnel.
- Monitored and maintained office supply inventory, proactively ordering materials to prevent operational disruptions.
- Coordinated staff meetings and client appointments, managing schedules to ensure efficient time management across teams.
- Created and maintained customer and client databases to support organizational tracking and administrative operations.
Education
High School Diploma -
Cathedral High School
New York, NYSkills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Telephone Etiquette
- Team player mentality
- Exceptional communication
Languages
English
Spanish
Timeline
Lead Patient Care Coordinator
New York Bariatric Group
11.2025 - Current
Bariatric Concierge
New York Bariatric Group
01.2021 - 11.2025
Office Manager
New York Bariatric Group
01.2016 - 01.2021
Verification Specialist/Surgical Coordinator
New York Bariatric Group
08.2012 - 01.2016
Executive Assistant
New York Patrolmen's Benevolent Association
09.2006 - 08.2012
High School Diploma -
Cathedral High School