Jacqueline Alera

Results-driven professional with over 10 years of customer service and management experience. Cultivates strong relationships with clients and teams while effectively overseeing administrative and sales operations. Demonstrates sound business judgment and leadership to achieve organizational goals efficiently.

• Managed all aspects of project timelines and deliverables throughout development cycles.
• Collaborated with clients to identify their needs and provide personalized solutions.
• Developed comprehensive websites tailored to client specifications and industry trends.

• Recorded voiceovers for various projects across multiple genres and styles.
• Crafted distinct character voices to enrich storytelling and captivate audiences.
• Collaborated with clients to understand project requirements and deliver tailored performances.
• Blended creative storytelling into recordings and live performances to elevate client satisfaction.
• Executed client-scripted sessions to fulfill specific project requests.
• Provided text only creative storytelling for specific clients upon request.
• Collaborated with clients on fantasy based scripts for later recording or live performance.
• Ensured creative storyline continuity for recurring clients to strengthen engagement.

• Led customer service team to provide high-quality support and enhance customer satisfaction.
• Developed and implemented customer service policies and procedures.
• Trained all new staff for the district.
• Trained staff on effective communication and problem-solving techniques.
• Hired and trained staff to build cohesive teams, fostering a safe and efficient work environment.
• Cultivated strong loyalty among staff and customers, promoting a positive and productive work culture.
• Ensured accurate tracking of inventory and sales by running and processing numbers twice daily to maintain operational efficiency.
• Executed additional cash deposits when daily sales exceeded projections.

• Guided customers in selecting movies and games for rental, enhancing their overall experience.
• Ensured customer satisfaction through strong communication skills & attention to detail.
• Answered or responded to any phone or mail queries in both an efficient & timely manner.
• Responded promptly to phone and mail inquiries, ensuring timely resolution of customer needs.
• Promoted customer satisfaction through effective communication and meticulous attention to detail.
• Ensured accurate account records by performing daily data entry.
• Regularly reviewed customer accounts for accuracy and completeness.
• Updated the inventory database weekly with all new store items for accuracy.
• Verified inventory accuracy by scanning all sale items monthly.