Jacqueline Allen
Thomasville,NC
Summary
Skilled Credit/Accounts Receivable Representative with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
21
21
years of professional experience
Work History
Medical Claims Representative
Integrative Medical Management Group
08.2020 - Current
- Responded to correspondence from insurance companies.
- Checked on status of all outstanding medical claims
- Communicated with insurance companies to resolve issues of non payment of claims.
- Called patients to collect on outstanding balances
Credit/Collections Representative
Carson-Dellosa
12.2002 - 05.2019
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Entered client details and notes into system for interdepartmental access and review.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Computerized Accounting - Accounting And Business Management
Brookstone Business College
Greensboro, NC05.1990
No Degree - Business Administration/Finance
Strayer University
Washington, DCSkills
- Accounts Payable and Accounts Receivable
- Closing Procedures
- Complex Problem-Solving
- Customer Service Standards
- Outbound Calls
- Inbound Calls
- Computerized Maintenance Management Systems
- Past Due Balance Management
- Telephone Etiquette
Timeline
Medical Claims Representative
Integrative Medical Management Group
08.2020 - Current
Credit/Collections Representative
Carson-Dellosa
12.2002 - 05.2019
Computerized Accounting - Accounting And Business Management
Brookstone Business College
No Degree - Business Administration/Finance
Strayer University
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