Jacqueline Allen
Bentleyville,PA
Summary
Obtain a position as a claims adjuster to utilize and build upon my excellent interpersonal skills, verbal and written communication expertise and experience.
Overview
17
17
years of professional experience
Work History
Health Care Concierge-Intermediate
UPMC
Pittsburgh, PA
03.2022 - Current
- Answered incoming calls/make outbound calls regarding membership benefits, services, concerns and inquiries.
- Manage member conflicts and challenging situations by providing exceptional support while staying calm to develop strategic solutions.
- Multitasking by maintaining the daily work expectations, as well as the efficiently handling all assigned special projects, trainings and work lists.
Assistant Preschool Teacher
Blueprints
Washington, PA
09.2013 - 01.2022
- Responsibilities include developing and executing lesson plans
- Document progress reports for each child in conjunction with daily observations through age appropriate curriculum
- Implement safety practices and procedures
- Develop, grow & maintain positive relationship with each child and their family
- Comply with all grant & program requirements while maintaining confidentiality and HIPAA
- Assist in recruitment of eligible children & families for Pre-K enrollment
Program Assistant
Laurel Highlands Foundation, Inc.
Westmoreland County, PA
02.2012 - 08.2012
- Job duties included caring for mentally-challenged adults, and daily cleaning of their residence, answering phone calls & taking messages if necessary, filling out daily documentation, & transportation to and from activities and appointments
- I also have to occasionally do crisis management if the residents try to hurt themselves or others.
Childcare Provider
Sonya's Enchanted Garden Daycare Center
08.2007 - 02.2011
- Responsibilities included caring for infants and preschool-age children
- Duties included assisting with feeding and changing infants; assisting preschoolers with meals, scheduled activities and playtime.
Education
High School Diploma -
Ringgold High School
Monongahela, PA06-2007
Some College (No Degree) - General Studies
California University of PA
California, PASkills
- Accurately manage administrative tasks
- Computer efficiency using Microsoft Office
- Excellent verbal and written communication skills
- Positive, problem-solving mentality
- Outstanding customer service
- Accurate record keeping
- Conflict Resolution
- Strong interpersonal skills
- Conflict resolution expertise
- Excellent Multitasking
Volunteer Experience And Leadership
- Youth Soccer Coach
- Middle School Swim Team Coach
- Girls Youth Softball Coach
- Girl Scout Troop Leader
- Volunteer Benefit Coordinator
- Toys for Tots
- Kindergarten Vacation Bible School teacher
- Church Youth Group Volunteer
Knowledge And Skills
I am a high energy self-starter. I possess strong interpersonal skills and the ability to interact effectively with diverse individuals and build solid relationships. I can accurately manage administrative tasks and have computer efficiency using Microsoft Office. I have excellent verbal and written communication skills and a positive, problem-solving mentality.
References
References available upon request.
Timeline
Health Care Concierge-Intermediate
UPMC
03.2022 - Current
Assistant Preschool Teacher
Blueprints
09.2013 - 01.2022
Program Assistant
Laurel Highlands Foundation, Inc.
02.2012 - 08.2012
Childcare Provider
Sonya's Enchanted Garden Daycare Center
08.2007 - 02.2011
High School Diploma -
Ringgold High School
Some College (No Degree) - General Studies
California University of PA