Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Alonso

Chicago,IL

Summary

Diligent professional with superior work ethic, friendly demeanor and several years of experience. Customer-focused employee with commitment to quality assurance. Background includes

Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

Hardworking professional with extensive background making valuable contributions in settings.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Professional with experience in hospitality, specializing in food and beverage service. Strong focus on teamwork and delivering high-quality results. Reliable and adaptable, equipped with skills in customer service, event setup, and multitasking. Enthusiastic about contributing to team success and ensuring guest satisfaction.

Overview

18
18
years of professional experience

Work History

Catering Server/Captain

The Paramount Group
02.2025 - Current
  • Assist in event setup and teardown, ensuring a smooth transition between functions.
  • Present food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Demonstrate flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
  • Maintain a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Respond to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Serve appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Utilize proper food handling techniques to establish safety and quality of food served.
  • Increase customer satisfaction by addressing dietary restrictions and providing alternative options when needed.
  • Work with banquet manager to coordinate event set up and schedule.
  • Maintain clean and safe work environment.
  • Supervise set up of banquet food stations and coordinated service to multiple dining areas.
  • Present food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Handled food and beverage orders for up to 50 guests, delivering prompt and friendly service.

Inventory/Receiving Technician

Highland Baking Company
08.2024 - 02.2025
  • Processed returns, exchanges, according to company policy guidelines.
  • Provided assistance with other duties as assigned by supervisor.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Reported damaged goods immediately to supervisor.
  • Compared and verified identifying information of outgoing shipments.
  • Monitored temperature-controlled areas within the warehouse environment.
  • Verified purchase orders against packing slips to ensure product accuracy.
  • Ensured compliance with company policies regarding safe handling of hazardous materials.
  • Inspected all items received for damage or discrepancies and reported any issues to supervisor.
  • Performed general housekeeping duties such as sweeping floors, mopping spills, emptying trash cans.
  • Weighed packages to determine correct received weight on purchase orders and packaging list.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Organized deliveries by sorting and stocking receivables
  • Maintained a safe work environment by adhering to safety regulations, policies and procedures.
  • Unloaded freight from trucks using a hand truck or pallet jack.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Performed regular cycle counts on inventory items for accurate stock levels reporting.
  • Received incoming packages and shipments, verifying accuracy of order and quantity of merchandise.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

QA Lead/Safety Technician

Highland Baking Company
12.2022 - 08.2024
  • Operational and Pre-Operational
  • Allergen Testing
  • ATP/Salmonella/Listeria/Enterobacteriaceae Testing
  • Developed and maintained quality documentation, including quality manuals, procedures, and records.
  • Identified opportunities for improving the efficiency of the QA process through monitoring procedures.
  • Fostered a team-oriented environment, encouraging collaboration and knowledge sharing among quality and production staff.
  • Oversaw study of problems in production lines and creation of new products or procedures to alleviate impediments to optimal production or profits.
  • Conducted manual and automated tests/calibrations on software applications (EyePro Units) to identify bugs or defects.
  • Managed team of technicians to ensure adherence to product requirements.
  • Monitored changes in quality regulations and standards, updating company practices to maintain compliance.
  • Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
  • Analyzed quality data and metrics to identify trends, drive improvements, and support decision-making processes.
  • Participated in new product development projects to ensure quality requirements were integrated from the outset.
  • Reviewed and approved product specifications, ensuring they met both external and internal quality standards.
  • Monitored execution of testing activities, working along supervisors, management, costumers and floor workers according to testing specifications to gather accurate, useful data.
  • Facilitated root cause analysis and implemented preventive measures to reduce product defects and improve quality.
  • Ensured compliance with environmental, health, and safety regulations, minimizing risks and promoting a safe workplace.
  • Updated and maintained databases with current information.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Performed routine safety inspections of workplace, equipment, and procedures to identify potential hazards and non-compliance issues.
  • Delivered safety training programs to employees on topics such as PPEs, emergency procedures, and workplace safety protocols.
  • Investigation of workplace accidents and near misses to determined root causes, identify corrective actions and prevent future occurrences.
  • Worked along side supervisors and management to implement safety programs, policies and procedures.
  • Assisting in emergency preparedness plans and responding to workplace emergencies as needed.

QA Technician

Highland Baking Company
10.2019 - 12.2022
  • Operational and Pre-Operational
  • Allergen Testing
  • ATP/Salmonella/Listeria/Enterobacteriaceae Testing
  • Maintained self-study program to enhance QA knowledge and skills.
  • Worked with team members to create efficient workflows, resulting in high productivity.
  • Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
  • Identified and tracked software defects using bug tracking systems, such as Sightline and reporting it to the supervisor.
  • Participated in continuous improvement initiatives to enhance product quality and team performance.
  • Documented all phases of production, and packaging execution including results analysis and defect resolution.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Product Packer

Highland Baking Company
09.2017 - 10.2018
  • Adjusted packing methods based on product type and size for optimal protection.
  • Inspected packing for any discrepancies and notified line leader of any issues with packaging.
  • Adjusted machine tension and pressure to accommodate size or product packing angle.
  • Adhere to packing specifications depending on product for quality purposes.

Airbrush Artist

Zagone Studios
06.2008 - 09.2018
  • Maintained accurate records of all materials used during the course of each project.
  • Adhered strictly to health guidelines when handling hazardous chemicals used in painting processes.
  • Collaborated with art directors to ensure project visions were accurately brought to life.
  • Utilized diverse mediums and techniques to create visually appealing art pieces.
  • Assisted colleagues with difficult tasks upon request such as creating intricate designs or mixing paints.
  • Received and incorporated feedback from clients and peers to improve artistic outcomes.
  • Followed strict safety protocols when operating machinery such as compressors or spray guns.
  • Maintained a clean work area to ensure safety standards were met.
  • Applied protective layers of clear coat after completing paintings to preserve artwork from wear and tear.
  • Mixed colors accurately to achieve desired hues and shades.
  • Selected appropriate masks or stencils depending on the project requirements.

Delivery Driver

The Fast Burrito
03.2017 - 09.2017
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Checked delivery papers to determine nature of delivery items.
  • Promoted positive customer service by delivering on-time deliveries and fully resolving issues.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Checked tires for proper inflation before leaving on each route.

House Cleaning

Self Employed
05.2009 - 12.2009
  • Swept patios or decks of debris or leaves with a broom or blower.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Applied waxes to woodwork or tile floors for protection against wear-and-tear.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Disinfected kitchen utensils like cutting boards and knives after use.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.

Catering Server

Catering By Michael's
03.2007 - 09.2007
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Provided exceptional customer service, addressing guests' needs and inquiries promptly.
  • Performed pre-event setup activities such as arranging chairs or tables in designated areas.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Inspected completed meals against individual orders to verify accuracy.
  • Served food and beverages to guests at various events, maintaining high standards of professionalism.
  • Worked multi-course dinners with pre-plated foods.
  • Collaborated with kitchen staff to coordinate timely food preparation and delivery.
  • Wrapped silverware efficiently and organized napkins for event guests.
  • Adhered to sanitation and safety policies, protecting establishment, and patrons.
  • Managed the distribution of meals and utensils, ensuring efficient service to guests.
  • Provided excellent customer service throughout the duration of an event.

Education

Dental Assistant

Wilbur Wright College

High School Diploma -

Sullivan High School
Chicago, IL
06-2008

Skills

  • Fluent in English and Spanish
  • Strong communication skills
  • Food safety compliance
  • Safe food handling
  • Sanitation standards
  • Food Handler and Basset Certifications
  • Summer Festival Food Vendor Sanitation Seminar
  • CPR Certified
  • Experienced with SG systems
  • Experienced with EyePro systems
  • Knowledge in Sightline System
  • Warehouse operations
  • Product inspection
  • Receiving Procedures
  • Inventory
  • Package handling
  • Self-motivated and independent
  • Attention to detail
  • Inspection and quality control
  • Warehouse safety
  • Microsoft Office
  • Time management
  • Punctual and reliable
  • Safety and compliance
  • Set up procedures
  • Food allergy safety
  • Team collaboration
  • Decision-making

Timeline

Catering Server/Captain

The Paramount Group
02.2025 - Current

Inventory/Receiving Technician

Highland Baking Company
08.2024 - 02.2025

QA Lead/Safety Technician

Highland Baking Company
12.2022 - 08.2024

QA Technician

Highland Baking Company
10.2019 - 12.2022

Product Packer

Highland Baking Company
09.2017 - 10.2018

Delivery Driver

The Fast Burrito
03.2017 - 09.2017

House Cleaning

Self Employed
05.2009 - 12.2009

Airbrush Artist

Zagone Studios
06.2008 - 09.2018

Catering Server

Catering By Michael's
03.2007 - 09.2007

Dental Assistant

Wilbur Wright College

High School Diploma -

Sullivan High School

Similar Profiles

CREATE PROFILE