Jacqueline Alvarez
Lancaster ,CA
Summary
Pursued medical assistant position to enhance patient care delivery and optimize operational efficiency within healthcare settings.
Overview
19
19
years of professional experience
Work History
Medical Assistant Back Office (Pediatrics & Adolescent Medicine)
Brian K. Gaw, M.D., INC
Lancaster, CA
08.2021 - Current
- Administered patient care, including vital signs monitoring and medication management.
- Coordinated patient appointments, ensuring efficient scheduling and follow-up procedures.
- Assisted in medical procedures, maintaining sterile environments and supporting physician activities.
- Maintained accurate patient records using electronic health record (EHR) systems for documentation.
- Educated patients on treatment plans and preventive care options to enhance understanding.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Improved clinical workflow with introduction of electronic health records system.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant Front and Back office (Pediatrics & Adolescent Medicine)
Valley Pediatric Medical Group
Balboa, CA
10.2013 - 12.2014
- Administered immunizations and medication under physician supervision, ensuring compliance with health regulations.
- Assisted in patient intake processes, documenting medical histories and vital signs accurately.
- Managed appointment scheduling, optimizing clinic workflow and enhancing patient satisfaction.
- Implemented process improvements for patient record management, increasing overall efficiency within the practice.
- Obtained client medical history, medication information, symptoms, and allergies.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Medical Assistant Front and Back office (Pediatrics & Adolescent Medicine)
Kids and Teens Medical Group
Mission Hills, CA
04.2007 - 09.2013
- Educated patients on treatment plans and preventive health measures, fostering strong patient-provider relationships.
- Coordinated laboratory tests and procedures, ensuring timely follow-up and communication of results to families.
- Led initiatives to enhance patient engagement strategies, resulting in improved adherence to care recommendations.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Certificate - Medical Terminology
Los Angeles Mission College
Sylmar, CADiploma - Medical Assistant Front & Back office
Maric College
North Hollywood, CA12.2004
Skills
- Ensured adherence to HIPAA regulations to protect patient privacy and confidentiality
- Scheduled patient appointments to optimize clinic workflow and enhance patient satisfaction Assisted patients in navigating scheduling systems to ensure timely access to care Coordinated with healthcare providers to align schedules and minimize appointment conflicts
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Demonstrated proficiency in medical terminology to enhance communication within healthcare settings
Language skills
Fluent in English/Spanish
Full Professional
Qualifications
- Clinical: Venipunctures, vacutainer, butterfly, syringe, capillary puncture for hematocrit, hemoglobin. Specimen collection, urinalysis. EKG, vital signs, autoclaving, sterile technics, sterile tray preparation, surgical patient scrub, minor surgical assisting, eye irrigation and ear lavage. CPR and First Aid (certified) and Immunization’s.
- Administrative: Data entry, general office duties, type 35-40 wpm, filing, customer service, heavy phones, scheduling appointments, charting patient history, Electronic medical records using Office Practicum, E clinical works, and Next Gen. Self-motivated, dependable, very responsible and detail oriented.
Timeline
Medical Assistant Back Office (Pediatrics & Adolescent Medicine)
Brian K. Gaw, M.D., INC
08.2021 - Current
Medical Assistant Front and Back office (Pediatrics & Adolescent Medicine)
Valley Pediatric Medical Group
10.2013 - 12.2014
Medical Assistant Front and Back office (Pediatrics & Adolescent Medicine)
Kids and Teens Medical Group
04.2007 - 09.2013
Certificate - Medical Terminology
Los Angeles Mission College
Diploma - Medical Assistant Front & Back office
Maric College