Jacqueline Ames
Medical Sales Consultant
Carson City,NV
Summary
Persuasive Telesales Consultant recognized for high productivity and efficiency in task completion. Skilled in customer relationship management, sales strategy development, and objection handling, ensuring smooth sales cycles and client satisfaction. Excel in communication, problem-solving, and adaptability, contributing to successful outcomes in fast-paced sales environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Medical Telesales Consultant
Henry Schein
Reno, NV
06.2006 - 09.2024
- Engaged in consultative selling to a diverse group of over 850 healthcare facilities
- Generated continual increases in territory revenue each fiscal year
- Cultivated strong connections with customers and vendors
- Collaborated with multiple field sales consultants to boost revenue and support existing growth.
- Maintained records of customer interactions and details of inquiries, comments, and complaints.
- Closed sales deals by addressing customer needs, explaining product features, negotiating prices, completing orders, and arranging delivery schedules.
- Resolved customer complaints regarding sales issues promptly and professionally.
- Developed a comprehensive knowledge base of company products and services in order to effectively promote them during calls.
- Ensured all customer data was accurately entered into CRM system for tracking purposes.
- Followed up with customers after initial contact via email or phone call as necessary.
- Participated in regular training sessions covering topics such as new products and services, marketing techniques.
- Adhered strictly to ethical standards when conducting telesales activities.
- Recognized trends in customer buying habits that could be utilized for future promotions.
- Handled inbound telephone calls from interested customers.
- Followed up on sales leads through outbound calling.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Achieved established sales targets by generating new customer accounts.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Senior Buyer/Planner
HORIZON USA
Reno, Nevada
01.2004 - 01.2006
- Increased company profits by 25% with strategic purchasing of business technology products
- Managed extensive vendor communication
- Managed regular sales negotiations
- Ensured seamless communication channels for effective shipment management
- Implemented a streamlined procurement method, slashing purchase time by 60%
Credit Risk Operations Liaison II
First Consumers National Bank
Beaverton, Oregon
01.2000 - 01.2003
- Responsible for monitoring, tracking & updating business objectives related to systems, procedures, compliance and credit bureau activities
- Resolved complex business obstacles while maintaining an excellent working relationship with outside vendors and bank employees
- Decreased credit bureau reporting errors by 45% while increasing efficiency in the reporting process resulting in increasing the credit pre-approval population
- Functional Manager for the development and implementation of a new automated credit bureau reporting system which enabled a staff reduction of 5
- Coordinated and managed implementation of crucial application processing changes
- Managed credit bureau score refresh processes for over 10 million accounts that were critical for risk management strategies
Collections Dept. Manager for Private Label & Bankcard Portfolio
First Consumers National Bank
Beaverton, Oregon
01.1995 - 01.2000
- Responsible for managing a receivable base of 400 million and a potential charge off of 40 million a year
- Supervised and directed 45 collectors and support staff in a call center environment
- Hired, scheduled and provided staff training in addition to writing weekly, monthly, quarterly and yearly performance reviews
- Analyzed reports to track collection volumes and individual productivity
- Decreased tumover rates from 13% to 2% over a brief period
- Responsible for auto-dial management and troubleshooting
- Managed third party collection agencies
Education
Bachelor of Arts - Criminal Justice
University of Nevada
Reno, NV01.1990
FCNB University Seminars
Beaverton, OregonSkills
- Strong Organizational Skills
- Analytical Problem Solving
- Microsoft Office Suite Proficiency
- CRM Software
- Cold-calling
- Negotiation and Persuasion
- Product and service knowledge
- Sales proficiency
- Skilled negotiator
- Objection management
- Email and Telephone Etiquette
- Performance-driven
- Mentoring and Coaching
Accomplishments
- Top Telesales Consultant 2024
- Top Telesales Consultant, West Region 2023
- Won a trip for equipment sales excellence 2024
- Top 5 of Scorecard consistently last 7 years
- Top 10 of Scorecard consistently
- Unified Sales Partnership award 2022
Certification
- HIDA AMS Certfied
References
References available upon request.
Timeline
Medical Telesales Consultant
Henry Schein
06.2006 - 09.2024
Senior Buyer/Planner
HORIZON USA
01.2004 - 01.2006
Credit Risk Operations Liaison II
First Consumers National Bank
01.2000 - 01.2003
Collections Dept. Manager for Private Label & Bankcard Portfolio
First Consumers National Bank
01.1995 - 01.2000
Bachelor of Arts - Criminal Justice
University of Nevada
FCNB University Seminars