JACQUELINE ANDERSON
Osceola,AR
Summary
Offering strong communication and customer service skills, ready to learn and grow in healthcare setting. Brings ability to quickly understand and implement medical office procedures and patient management systems. Ready to use and develop administrative and patient interaction skills in [Desired Position] role.
Overview
20
20
years of professional experience
Work History
Patient Service Clerk
Regional One Hospital
06.2024 - Current
- Maintained an up-to-date knowledge of medical terminology, enabling effective communication with clinical staff members.
- Organized medical records for easy retrieval, maintaining confidentiality and compliance with HIPAA regulations.
- Contributed to a positive clinic atmosphere by greeting patients warmly upon arrival and addressing their needs promptly.
- Managed approximately 30 incoming phone calls effectively, directing callers to appropriate departments or resources as needed.
Patient Care Coordinator
Life Strategies Counseling, Inc.
11.2020 - Current
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated scheduling of approximately 75 appointments to maximize healthcare providers' availability and patient convenience.
- Delivered support to medical staff in completion of patient paperwork.
Customer Service Representative
Employer Name
10.2004 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to approximately 15 customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Certificate of Office Technology - Office Administration
Arkansas Northeastern College
Blytheville, AR05.2000
Skills
- Strong organization
- Insurance verification
- Medical terminology
- Appointment scheduling
- HIPAA compliance
- Registration and admissions
- Electronic health records
- Customer service
Timeline
Patient Service Clerk
Regional One Hospital
06.2024 - Current
Patient Care Coordinator
Life Strategies Counseling, Inc.
11.2020 - Current
Customer Service Representative
Employer Name
10.2004 - 01.2019
Certificate of Office Technology - Office Administration
Arkansas Northeastern College
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