Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jacqueline Annen

Tinley Park

Summary

With over 10 years of experience in customer service management and data entry, I bring a proven ability to multitask and efficiently manage multiple projects and schedules simultaneously. Excelled in healthcare navigation and compassionate communication, significantly increasing palliative care access and enhancing team efficiency. Bilingual with a knack for fostering strong relationships and ensuring high-quality care delivery through meticulous clinical assessment and active listening. My extensive knowledge of office operations, combined with my diplomatic approach and attention to detail, enables me to effectively manage complex workflows and enhance team performance.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Palliative Care Coordinator

Empatia Palliative Care
04.2022 - Current
  • Advocated for the needs of patients and families in interdisciplinary team meetings, ensuring their voices were heard during decision-making processes.
  • Increased access to palliative care services by identifying eligible patients and providing prompt referrals for appropriate care interventions.
  • Navigated complex insurance systems effectively to secure coverage for essential palliative services when needed.
  • Evaluated program effectiveness using quality improvement measures and implemented necessary adjustments for optimal service delivery.
  • Ensured the delivery of exceptional customer service by monitoring and tracking the satisfaction levels of referral sources.
  • Communicate new patient acceptances to Nurse Practitioners and efficiently coordinate patient scheduling to optimize workflow and care delivery.

Team Coordinator

ProMedica/Heartland Hospice
10.2014 - 04.2022
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Managed team workload to reach targets for specific tasks.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.

Billing Supervisor/Medical Coder

Imaging Development Group
11.1999 - 12.2013
  • Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
  • Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
  • Managed the preparation and distribution of customer invoices within strict deadlines, upholding adherence to company policies and client agreements.
  • Routinely conducted internal audits of financial records to detect discrepancies or potential fraud risks, enabling timely intervention and issue resolution.

Education

Associate of Science - Business Administration

South Suburban College of Cook County
South Holland, IL
05-2004

Skills

  • Healthcare navigation
  • Compassionate communication
  • Documentation accuracy
  • Clinical assessment
  • Active Listening
  • Team Leadership
  • Dependable

Certification

Administrative Assistance Certificate

Languages

Spanish
Native or Bilingual

Timeline

Palliative Care Coordinator

Empatia Palliative Care
04.2022 - Current

Team Coordinator

ProMedica/Heartland Hospice
10.2014 - 04.2022

Billing Supervisor/Medical Coder

Imaging Development Group
11.1999 - 12.2013

Associate of Science - Business Administration

South Suburban College of Cook County

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Jacqueline Annen