Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Jacqueline Araujo

Tampa

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Health Care Provider/ Work from home

AccessCNY
10.2023 - 10.2024
  • Greets clients, visitors, and guests; determines the purpose of each persons visit and directs or escorts him or her to the appropriate location
  • Answers, screens, and directs phone calls to staff; takes messages and schedules appointments
  • Receives mail, documents, packages, and courier deliveries and delivers or distributes items
  • Provided emotional support for patients and their families during difficult times, offering companionship and a listening ear.

Manager

Ardene
02.2023 - 10.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Post Cue Coordinator/ Work from home

Spectrum Medical Partners
04.2016 - 01.2023
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.

Front Desk Receptionist

Theradynamics Physical Rehab
01.2015 - 08.2020


  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Monitored office expenditures and managed office contracts, keeping meticulous records on all transactions
  • Drafted and maintained incident reports, daily activity logs and other documents requests by management
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

High school diploma -

Peace and Diversity Academy
Bronx, NY
06.2014

Skills

  • Fluent in English and Spanish
  • Microsoft Office
  • Clerical Experience
  • Customer service
  • Insurance Verification
  • Customer support
  • Medical terminology
  • EMR systems
  • Epic
  • EHR systems

Certification

  • CPR Certification, 05/01/22
  • Driver's License, 05/01/22 to 09/01/23

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Health Care Provider/ Work from home

AccessCNY
10.2023 - 10.2024

Manager

Ardene
02.2023 - 10.2023

Post Cue Coordinator/ Work from home

Spectrum Medical Partners
04.2016 - 01.2023

Front Desk Receptionist

Theradynamics Physical Rehab
01.2015 - 08.2020

High school diploma -

Peace and Diversity Academy

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Jacqueline Araujo