Jacqueline A. Rayo
Administrative Assistant
Midlothian,Texas
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
9
9
years of professional experience
Work History
Operations Manager
Eat Lupes LLC (DBA Lupes Mexican Eatery)
08.2023 - 11.2024
- Process vendor invoices, ensuring accuracy and adherence to company policies.
- Verify receipts and approvals for payment against purchase orders and contracts.
- Prepare and execute payment runs, including checks, ACH transfers, and wire transfers.
- Maintain vendor files and ensure proper documentation is in place.
- Reconcile vendor statements and resolve discrepancies in a timely manner.
- Assist in month-end closing processes, including accounts payable accruals.
- Respond to vendor inquiries regarding payment status and account discrepancies.
- Support internal and external audits by providing necessary documentation and explanations.
- Collaborate with other departments to ensure smooth financial operations.
- Assist in the development and improvement of accounts payable processes and controls.
- Process bi-weekly payroll for all employees, ensuring accuracy and compliance with company policies.
- Maintain payroll records, including timekeeping, deductions, bonuses, and adjustments.
- Ensure compliance with federal, state, and local payroll regulations and tax laws.
- Manage employee inquiries related to payroll, benefits, and time off.
- Prepare and submit payroll tax filings and related documentation.
- Reconcile payroll reports and resolve discrepancies as needed.
- Assist in year-end processes, including W-2 preparation and reporting.
- Collaborate with HR and finance teams to ensure seamless payroll integration with other HR functions.
- Stay updated on payroll best practices and changes in labor laws and regulations.
Loan Processor/Bilingual (Spanish speaking)
As Is Lending
06.2020 - 11.2022
- Review loan applications for completeness and accuracy.
- Collect and verify financial documents, including income statements, credit reports, and bank statements.
- Communicate with borrowers to gather additional information as needed.
- Ensure compliance with federal and state regulations and company policies.
- Prepare loan files for underwriting, ensuring all necessary documentation is included.
- Coordinate with various departments, including underwriting and funding, to expedite the loan process.
- Maintain accurate records and update loan status in the system.
- Respond to inquiries from clients and loan officers regarding loan status and documentation requirements.
- Assist in resolving any issues or discrepancies that arise during the processing phase.
- NMLS ID 1802513
Home Lending Advisor Assistant
Chase Bank
10.2018 - 01.2020
- Served as a point of contact for customers to resolve issues/difficulties across multiple departments that directly impact the ability to do business with Chase Mortgage Banking.
- Facilitated application process by interfacing with customers in taking complete applications; requesting documentation from borrowers.
- Act as liaison between Home Lending Advisors, branch and processing center and coordinate submissions and closings.
- Reviewed complex files; identified potential problems with loan applications and arrive at workable solutions prior to submission to processing.
- Manage pipeline, including updating Home Lending Advisors on pipeline status and updating borrowers and builders on status of loan.
- Establish with Home Lending Advisors annual number of loans required to fund and close and/or incremental increase in Mortgage Banker(s)'s annual production.
- Multiple Home Lending Advisors assisted.
- NMLS ID 1802513
Field Support Specialist/Admin
Emerson Automation Solutions
12.2015 - 10.2018
- Work closely with Area Vice President and 3 Regional Sales Managers in all duties regarding sales and operations.
- Field Support- 20 sales representatives within CA, NV, and AZ.
- Assist Sales Reps in finding new projects within their area via IIR Database.
- Update and send spreadsheets quarterly to AVP for each region.
- Coordinate/organize and implement product training for Emerson customers.
- Review and approve sales teams expense reports every month.
- Organize and coordinate sales training for all sales executives, quarterly.
- Produce updated weekly sales spreadsheets to each member within the sales team.
Education
High School Diploma -
Trabuco Hills
Mission Viejo, CA06-2004
Skills
- Bilingual- Spanish and English
- Microsoft Suite
- Quick Books (Payroll/Invoices)
- Microsoft Office
- Problem-solving
- Team leadership
- Customer service
- Operational efficiency
- MS office
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Eat Lupes LLC (DBA Lupes Mexican Eatery)
08.2023 - 11.2024
Loan Processor/Bilingual (Spanish speaking)
As Is Lending
06.2020 - 11.2022
Home Lending Advisor Assistant
Chase Bank
10.2018 - 01.2020
Field Support Specialist/Admin
Emerson Automation Solutions
12.2015 - 10.2018
High School Diploma -
Trabuco Hills
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