Jacqueline J Arenas
Edinburg,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative Agent
ManpowerGroup
07.2021 - 10.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Retail Sales Consultant
White House Black Market
08.2019 - 12.2021
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Determined solutions for clients promptly and professionally.
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Oversaw deposits, processed financial transactions and maintained inventory.
Education
High School Diploma -
Pharr San Juan Alamo High School
Pharr, TX03.2016
Skills
- Electronic Information Systems
- Comparing Products
- Baggage Handling
- Checking in Passengers
- Customer Service and Assistance
- Creating Accounts
- Financial Transactions
- Field Auditing
- Patient Callbacks
- Staff Recruiting
- Data Collection
- Internal Controls
- Microsoft Excel
- Payroll Operations
- Commissioning Processes
Certification
- First Aid/CPR Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Customer Service Representative Agent
ManpowerGroup
07.2021 - 10.2022
Retail Sales Consultant
White House Black Market
08.2019 - 12.2021
High School Diploma -
Pharr San Juan Alamo High School
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