Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Arias

Kennewick,WA

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

15
15
years of professional experience

Work History

Medical Scheduler

IHA
Richland, WA
01.2024 - Current
  • Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
  • Maintained a high level of customer service when interacting with patients over the phone or in person.
  • Assisted patients with billing inquiries, resolving any issues quickly and efficiently.
  • Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
  • Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
  • Responded promptly to emails from patients seeking information about their appointments or other related topics.

Patient Service Representative

MPF
Richand, WA
10.2023 - Current
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Provided customer service by answering patient questions and addressing concerns.
  • Assisted with the completion of medical forms and records.
  • Answered incoming calls in a professional manner.
  • Inputted patient demographic data into electronic health record system.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Provided support with various tasks such as scheduling tests, ordering supplies.
  • Ensured that all necessary documentation is completed prior to discharge of patient.
  • Scheduled patient appointments and procedures.
  • Utilized technology and specialized software to maximize productivity.

Surgical Coordinator

Lynx Healthcare
Kennewick, WA
12.2021 - 08.2022
  • Provided administrative support to surgeons, nurses and other medical staff in the operating room.
  • Organized patient charts for surgical procedures and ensured accuracy of all documents.
  • Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
  • Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
  • Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
  • Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
  • Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
  • Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
  • Prepared patient discharge paperwork including follow up instructions for home care services if required by the doctor's order.
  • Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.

Lead Receptionist

New U Womens Clinic
Kennewick, WA
05.2020 - 02.2021
  • Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
  • Assigned work tasks to subordinate receptionists and monitored their performance.
  • Answered incoming telephone calls promptly and directed them to the appropriate personnel or department.
  • Scheduled appointments for staff members, clients, and customers using an electronic calendar system.
  • Handled administrative duties such as filing documents, printing reports, scanning files.
  • Organized events such as conferences, meetings, seminars.
  • Provided assistance to employees regarding general inquiries about company policies and procedures.
  • Created daily shift schedules for subordinate receptionists based on workload demand.
  • Processed payments from customers utilizing Point of Sale systems.

Optical Receptionist

Pasco Vision Clinic
Pasco, WA
06.2018 - 05.2020
  • Greeted customers and provided excellent customer service.
  • Answered phones, scheduled appointments and managed patient information in the computer system.
  • Verified insurance eligibility for patients.
  • Processed payments and maintained accurate records of transactions.
  • Ordered contact lenses, frames and other optical products according to doctor's prescription.
  • Maintained inventory of optical products, ordered new stock when needed.
  • Provided general administrative support including filing paperwork, ordering office supplies.
  • Compiled patient records accurately into medical charting software program.
  • Ensured all areas were clean, organized and stocked with appropriate supplies.
  • Kept up-to-date on changes in product knowledge related to eyeglasses and contacts.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.

Medical Receptionist

Trios Medical Group
Kennewick, WA
05.2009 - 04.2017
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Performed data entry tasks related to billing and collections procedures.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Education

High School Diploma -

River View High School
Kennewick, WA
06.2007

Skills

  • Bookkeeping Support
  • Patient Interviewing Skills
  • Recording Histories
  • Medical Filing
  • Reception Management
  • Appointment Scheduling
  • Customer Service
  • HIPAA Compliance
  • Office Administration
  • Patient Relations
  • Follow-up skills
  • Appointment Coordination
  • Database Maintenance
  • Strong Organization
  • Documentation Review
  • Electronic Recordkeeping
  • Written Communication
  • Adaptable and Flexible

Timeline

Medical Scheduler

IHA
01.2024 - Current

Patient Service Representative

MPF
10.2023 - Current

Surgical Coordinator

Lynx Healthcare
12.2021 - 08.2022

Lead Receptionist

New U Womens Clinic
05.2020 - 02.2021

Optical Receptionist

Pasco Vision Clinic
06.2018 - 05.2020

Medical Receptionist

Trios Medical Group
05.2009 - 04.2017

High School Diploma -

River View High School

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Jacqueline Arias