Jacqueline arias
210506 E Cochran Rd Kennewick, WA,WA
Summary
Document Review Specialist with demonstrated success negotiating, researching and communicating effectively. Provided leadership vision, direction, development and maintenance of multiple complex and high priority contracts directly impacting business strategies of organization. Strong organizational skills to think strategically and react quickly to internal and external needs.
Overview
16
16
years of professional experience
Work History
Document Control/Records Management Specialist
CPS Comtech
08.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Contacted document requestors and obtained additional information required to process document requests.`
Scheduling Coordinator
MPF Medical
10.2022 - 08.2024
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Surgical Coordinator
Lynx Healthcare-Company Has Dissloved
12.2021 - 08.2022
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Team Lead Receptionist
New U Women's Clinic
05.2020 - 02.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Implemented strategies for maximizing room occupancy rates, resulting in increased revenue for the hotel.
- Optimized scheduling processes through improved organization, resulting in maximized staff productivity during peak hours.
- Developed training materials and conducted regular workshops for new hires to promote exceptional customer service skills.
Optical Receptionist
Pasco Vision Clinic
06.2018 - 05.2020
- Assisted patients with insurance claims and provided guidance on coverage details.
- Handled patient check-in procedures smoothly while verifying necessary documentation such as insurance cards or referral forms.
- Managed incoming phone calls professionally, ensuring accurate message taking and prompt response times.
- Efficiently processed payments and managed financial transactions, ensuring accuracy in daily accounting tasks.
- Facilitated patient education on proper eyewear care, prolonging the life of their glasses or contact lenses.
- Enhanced patient satisfaction by providing efficient and friendly service at the front desk.
- Actively participated in professional development opportunities relevant to the optical field in order to stay informed about industry trends.
Medical Receptionist
Trios Medical Group
05.2009 - 04.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Education
High School Diploma -
Riverview Highschool
Kennewick, WA06-2007
Skills
- Training delivery
- Auditing procedures
- Digital asset management
- Digitization
- Records classification
- Audit preparation
- Customer Service
- Multitasking
- Problem-solving abilities
- Recordkeeping skills
- Deadline Management
- Data logging
- Training and Development
Summary - Content
You should always keep your target position in mind. Write your summary to show how your experience and skills will easily translate to your new position. Your summary is concise and to the point, but it could benefit from more specific details about your skills and experience. Try to highlight your unique strengths and accomplishments that will make you stand out as a candidate.
Skills - Content
You can make this section stand out by reviewing the job ad you're applying for and including any specific skills, abilities and experience beneficial for the new role. Great job on this section! You've included a comprehensive list of skills, but it may be too long for a concise resume. Consider selecting 6-8 skills that are most relevant to the job you're applying for. Focus on highlighting your expertise in areas such as patient care, office administration, and HIPAA compliance.
Workexperience - Content
It's often difficult to decide what to write for job descriptions. One strategy is to think in terms of how you made a difference. Describe what impact you had, what you changed or what you improved while in the position. While highlighting your experience is an important way to showcase your skillset, too much content can have a negative effect. I suggest reducing the overall amount of content to 4-6 bullet points for each role to give you the most value. Here are some questions to ask yourself to help identify what experience would be beneficial: What would your manager say were your strengths? What projects did you work on? What were the results? Did you manage others, work on a team or serve customers? What did you accomplish?
Education - Content
Use this section to highlight your formal education and degrees for the hiring manager. You also can add in awards, courses, projects, and extracurriculars, but focus on the ones that are most related to your target job. Keep it clear, scannable, and relevant. If you have a list of additional training and credentials to include on your resume, such as apprenticeships, licenses, or certifications, create a separate section for them. If you have only one, this is a good place to add it and get it noticed.
Grammar - Content
Remember to proofread your resume carefully at least twice before submitting it to potential employers. Don't rely solely on spellcheck, as it may miss some errors. Any grammar mistake, no matter how small, can negatively impact your chances of securing an interview.
Resumereviewteam
www.resume-now.com, resumeexpert@resume-now.com
Checklist - Items
- Go to www.resume-now.com to edit your resume.
- Proofread your resume at least twice for spelling and grammar mistakes.
- Use design tools to give your resume a professional polish.
- Download your resume and apply!
- Don't forget to create a new version of your resume for each job you apply to.
Conclusion
We hope that our feedback has been useful and that you find it valuable in your job search. By incorporating our suggestions and tips, you will better showcase your skills and qualifications and improve your chances at getting an interview. Wishing you the best of luck with your job search
Timeline
Document Control/Records Management Specialist
CPS Comtech
08.2024 - Current
Scheduling Coordinator
MPF Medical
10.2022 - 08.2024
Surgical Coordinator
Lynx Healthcare-Company Has Dissloved
12.2021 - 08.2022
Team Lead Receptionist
New U Women's Clinic
05.2020 - 02.2021
Optical Receptionist
Pasco Vision Clinic
06.2018 - 05.2020
Medical Receptionist
Trios Medical Group
05.2009 - 04.2017
High School Diploma -
Riverview Highschool
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