Jacqueline arias
210506 E Cochran Rd Kennewick, WA
Summary
Document Review Specialist with demonstrated success negotiating, researching and communicating effectively. Provided leadership vision, direction, development and maintenance of multiple complex and high priority contracts directly impacting business strategies of organization. Strong organizational skills to think strategically and react quickly to internal and external needs.
Overview
16
16
years of professional experience
Work History
Document Control Specialist
North Wind Group
03.2025 - Current
- Maintained version control for all documents, ensuring that only the most recent updates were in circulation at any given time.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Facilitated timely project completion by managing the distribution of essential documentation to project team members.
- Coordinated with external vendors to ensure timely delivery of essential documentation during critical project phases.
- Reduced document retrieval time by creating a comprehensive index system that prioritized ease of use.
- Created and maintained user accounts and properly routed documents for approval and training.
Document Control/Records Management Specialist
CPS Comtech
08.2024 - 03.2025
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Contacted document requestors and obtained additional information required to process document requests.`
Record Management
Bechtel
08.2024 - 03.2025
- Implemented new software systems for patient record management, improving data accessibility and overall office efficiency.
- Trained new employees on proper record management techniques, ensuring consistency across all team members.
- Safeguarded confidential information through meticulous record management practices and secure storage solutions.
- Collaborated with IT staff to troubleshoot software issues related to record management systems and implement necessary updates.
- Improved efficiency within the department by implementing new technologies for electronic health record management and automated dispensing systems.
- Accelerated office productivity through proficient use of dental software programs for appointment scheduling, billing, and record management.
Scheduling Coordinator
MPF Medical
10.2022 - 08.2024
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Surgical Coordinator
Lynx Healthcare-Company Has Dissloved
12.2021 - 08.2022
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Team Lead Receptionist
New U Women's Clinic
05.2020 - 02.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Implemented strategies for maximizing room occupancy rates, resulting in increased revenue for the hotel.
- Optimized scheduling processes through improved organization, resulting in maximized staff productivity during peak hours.
- Developed training materials and conducted regular workshops for new hires to promote exceptional customer service skills.
Optical Receptionist
Pasco Vision Clinic
06.2018 - 05.2020
- Assisted patients with insurance claims and provided guidance on coverage details.
- Handled patient check-in procedures smoothly while verifying necessary documentation such as insurance cards or referral forms.
- Managed incoming phone calls professionally, ensuring accurate message taking and prompt response times.
- Efficiently processed payments and managed financial transactions, ensuring accuracy in daily accounting tasks.
- Facilitated patient education on proper eyewear care, prolonging the life of their glasses or contact lenses.
- Enhanced patient satisfaction by providing efficient and friendly service at the front desk.
- Actively participated in professional development opportunities relevant to the optical field in order to stay informed about industry trends.
Medical Receptionist
Trios Medical Group
05.2009 - 04.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Education
High School Diploma -
Riverview Highschool
06-2007
Skills
- Training delivery
- Auditing procedures
- Digital asset management
- Digitization
- Records classification
- Audit preparation
- Customer Service
- Multitasking
- Problem-solving abilities
- Recordkeeping skills
- Deadline Management
- Data logging
- Training and Development
Timeline
Document Control Specialist
North Wind Group
03.2025 - Current
Document Control/Records Management Specialist
CPS Comtech
08.2024 - 03.2025
Record Management
Bechtel
08.2024 - 03.2025
Scheduling Coordinator
MPF Medical
10.2022 - 08.2024
Surgical Coordinator
Lynx Healthcare-Company Has Dissloved
12.2021 - 08.2022
Team Lead Receptionist
New U Women's Clinic
05.2020 - 02.2021
Optical Receptionist
Pasco Vision Clinic
06.2018 - 05.2020
Medical Receptionist
Trios Medical Group
05.2009 - 04.2017
High School Diploma -
Riverview Highschool
Similar Profiles
Michilene M. ExantusMichilene M. Exantus
Contract Administrator II at North Wind GroupContract Administrator II at North Wind Group
Gregory HuntGregory Hunt
Operations Director/Deputy Regional Manager/Project Management at North Wind GroupOperations Director/Deputy Regional Manager/Project Management at North Wind Group
Jacob PanchakJacob Panchak
Contamination Worker at North Wind GroupContamination Worker at North Wind Group
Deepak SangwanDeepak Sangwan
Chef at UR Local Indian RestaurantChef at UR Local Indian Restaurant
Iddrisu Muniratu MunaIddrisu Muniratu Muna
Student Ambassador Coordinator at Master Card Foundation,BoababStudent Ambassador Coordinator at Master Card Foundation,Boabab