Summary
Overview
Work History
Education
Skills
Timeline
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JACQUELINE A. TYSON

JACQUELINE A. TYSON

Charlotte,North Carolina

Summary

Customer-focused professional who takes pride in striving for accuracy and excellence. Exceptional reputation for working with all levels of staff and in an independent atmosphere. Conscientious of adhering to office policies and protocols. Possess strong computer literacy skills and able to operate most office equipment. Strive to exceed the expectations of each customer by demonstrating empathy and professionalism during each call.

Overview

25
25
years of professional experience

Work History

Independent Sales Agent

BloomsToday
Charlotte, USA
02.2016 - Current
  • Answer incoming calls on multi-line system
  • Review delivery order; with owner
  • Deliver arrangements and gifts to customers in Charlotte, North Carolina and surrounding areas
  • Pick up flowers and plants from suppliers and deliver to store for preparation
  • Interact with various vendors and process payments

Customer Service Representative

ARISE VIRTUAL SERVICES, CORP.
MIRAMAR, USA
08.2008 - Current
  • Answer incoming calls from home based office
  • Manage calls in a consultative manner to ensure customers receive the highest level of service
  • Provide superior customer service by achieving on-call resolutions
  • Process orders and offer additional items for purchase based on customers' needs
  • Locate shipments and expedite credits on an as needed basis
  • Placing orders for customer service via client's online order management system

General Secretary

SOUTH NASSAU COMMUNITIES HOSPITAL
Oceanside, USA
01.2003 - 02.2010
  • Provided administrative support for the Director of Social Work by scheduling appointments, coordinating client contact, arranging meetings, along with setting up the daily itinerary
  • Process reports, correspondence, and memoranda
  • Record and transcribe meeting minutes
  • Answering telephones while screening clients, patients, and families to direct calls accordingly
  • Maintained running log of all clients and social work assignments
  • Track and maintain office supplies

Medical Receptionist

DR REETA AND PRAKASH SAHARIA
Baldwin, USA
10.2000 - 02.2003
  • Served effectively as a productive team member and primary liaison with patients, laboratory, and medical affiliates
  • Scheduled appointments for surgeon and pediatrician
  • Utilizing computer software by inputting demographic information, setting up new patient charts, and collecting co-payments
  • Verified insurance claim information and posted payments via ADS system
  • Registered patients by verifying patient records are up to date and accurate
  • Make appropriate changes in patient chart and computer system
  • Assisted in making sure rooms were well stocked and cleaned for next patient

Education

COMPUTERIZED OFFICE TECHNOLOGY PROGRAM - MEDICAL TERMINOLOGY

HUNTER BUSINESS SCHOOL
LEVITTOWN, NEW YORK
12.2000

Skills

  • Problem solving
  • Sales strategy
  • Payment processing
  • Scheduling appointments
  • Effective communication
  • Electronic health records
  • Medical terminology
  • HIPAA protocol adherence

Timeline

Independent Sales Agent

BloomsToday
02.2016 - Current

Customer Service Representative

ARISE VIRTUAL SERVICES, CORP.
08.2008 - Current

General Secretary

SOUTH NASSAU COMMUNITIES HOSPITAL
01.2003 - 02.2010

Medical Receptionist

DR REETA AND PRAKASH SAHARIA
10.2000 - 02.2003

COMPUTERIZED OFFICE TECHNOLOGY PROGRAM - MEDICAL TERMINOLOGY

HUNTER BUSINESS SCHOOL

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