Jacqueline Auqui
Paterson,NJ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Services position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Relationship Associate
Grameen America
07.2021 - 02.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Offered competitive commercial banking solutions and retail financing options.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Prepared contracts and related documentation according to strict standards.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Worked with clients and finance companies to find optimal solutions for financing.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Examined customer loan applications for loan approvals and denials.
- Maintained strict confidentiality of bank records and client information.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Customer Services
Prosegur
04.2020 - 04.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Customer Services Officer
Prime Flight Airlines Services
08.2018 - 03.2020
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Supported customer service goals and enhanced relations through friendly , knowledgeable and positive communication .
Education
New York Institute Finance
Manhattan, NY04.2020
Technology-cal Entrepreneurship
College Carlos III
MADRID ESP02.2019
High School Diploma -
Aeronautico
Ecuador06.2016
Skills
- New Product Information
- Strategic Selling
- Team Leadership
- Economic Analysis
- Loan Disbursement
- Financial Advising
- Business Relationship Cultivation
- Financial Services
- Client Relationships
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Relationship Associate
Grameen America
07.2021 - 02.2023
Customer Services
Prosegur
04.2020 - 04.2021
Customer Services Officer
Prime Flight Airlines Services
08.2018 - 03.2020
New York Institute Finance
Technology-cal Entrepreneurship
College Carlos III
High School Diploma -
Aeronautico
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