Jacqueline Ayi-bamah
Blackwood,NJ
Summary
Accomplished Assistant Manager with a proven track record at Heart to Heart Home Care, enhancing customer satisfaction and streamlining operations. Expert in staff and workload management, with a knack for leveraging operations management skills to boost efficiency. Excelled in fostering team development and implementing IT solutions, achieving significant improvements in service quality and operational workflow.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Heart to Heart Home Care
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Direct Support Professional
Bancroft Neuro Health
10.2014 - 05.2019
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
IT Support Consultant
Community Options Inc
02.2018 - 06.2020
- Conducted thorough assessments of existing client networks to identify areas for improvement or expansion opportunities.
- Maintained detailed records of completed projects to provide accurate reporting capabilities for future reference.
- Developed customized IT strategies for clients to align technology solutions with business objectives.
- Evaluated emerging technologies for potential implementation into existing systems, staying ahead of industry trends.
Education
Comptia Advanced Security Practitioner - Cyber Security
Comptia
07.2022
Skills
- Staff Management
- Workload Management
- Employee Scheduling
- Operations Management
Certification
Comptia advanced security practitioner (casp)
Languages
French
Native or Bilingual
Timeline
Assistant Manager
Heart to Heart Home Care
03.2022 - Current
IT Support Consultant
Community Options Inc
02.2018 - 06.2020
Direct Support Professional
Bancroft Neuro Health
10.2014 - 05.2019
Comptia advanced security practitioner (casp)
Comptia Advanced Security Practitioner - Cyber Security
Comptia
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