Jacqueline Baird
Delran,NJ
Summary
Dynamic Sales Support Assistant at PJP/BRADY PLUS, adept at enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in database management and order processing, I fostered strong client relationships, driving sales opportunities and ensuring timely product delivery. Committed to excellence, I consistently contributed to team success and client retention.
Overview
40
40
years of professional experience
Work History
Sales Support Assistant
PJP/BRADY PLUS
Philadelphia, PA
10.2019 - Current
- Conferred with clients through phone and e-mail to facilitate sales process.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Provided administrative support to the sales department, such as filing documents and maintaining records.
- Answered incoming calls from customers and responded to inquiries.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Listened to customer needs to identify and recommend best products and services.
- Participated in training sessions related to products knowledge or customer service skills.
- Handled customer complaints in a timely manner while ensuring satisfaction.
- Maintained customer databases and updated contact information when necessary.
- Created and maintained systematic filing system to organize and secure sales records.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Performed data entry tasks related to customer orders and invoices.
- Assisted sales team in preparing quotations for customers.
- Developed relationships with key accounts through regular contact via phone or email.
- Processed returns and refunds requests from customers promptly.
- Coordinated delivery of products or services ordered by customers with vendors or suppliers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer Service Representative
Penn Jersey Paper Company
Phila , Pa
01.1999 - 10.2019
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Payroll Clerk
Penn Jersey Paper Company
Philadelohia, Pa
04.1995 - 01.2013
- Maintained payroll information by calculating, collecting, and entering data.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Updated employee files with new details such as changes in address or salary levels.
Accounts Receivable Clerk
Penn Jersey Paper Company
Philadelphia , Pa
04.1985 - 04.1995
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Education
High School Diploma -
Hallahan Girls High School
Philadelphia, PA06-1981
Skills
- Customer service
- Sales support
- Database management
- Order processing
- Administrative support
- Product knowledge
- Time management
References
References available upon request.
Timeline
Sales Support Assistant
PJP/BRADY PLUS
10.2019 - Current
Customer Service Representative
Penn Jersey Paper Company
01.1999 - 10.2019
Payroll Clerk
Penn Jersey Paper Company
04.1995 - 01.2013
Accounts Receivable Clerk
Penn Jersey Paper Company
04.1985 - 04.1995
High School Diploma -
Hallahan Girls High School
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