Jacqueline Bankert
Summary
Certified Pharmacy Technician with 17 years of diverse pharmacy experience in retail, correctional, and specialty settings. Equipped with 1.5 years of valuable Case Manager experience. Seeking a full-time position to utilize exceptional interpersonal skills, excellent time management, and problem-solving abilities. Highly motivated with strong critical thinking skills, committed to excellence in patient experience. Known for organizational prowess and dependability, excelling at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to meet team goals. A talented Case Manager adept at handling high caseloads without compromising care quality. Thrives in high-pressure environments, consistently recommending best resources and courses of action for patient needs and restoring optimal quality of life. Detail-oriented team player with exceptional organizational skills, able to handle multiple projects simultaneously with high accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Case Manager
ConnectiveRx
05.2023 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted with outreach and engagement services to engage clients and maintain working relationships.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Interim Benefits Verification Supervisor
ConnectiveRx
10.2024 - 03.2025
- Coordinated cross-functional projects to achieve organizational goals.
- Trained staff on best practices to enhance service delivery.
- Developed training programs for enhanced employee performance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Senior Certified Order Processing Technician
AllianceRx Walgreens Prime
07.2018 - 05.2023
- Responded to customer inquiries and requests related to insurance products and membership.
- Kept operations in compliance with company, safety and legal requirements.
- Helped managers make accurate decisions by tracking deviations from production targets with daily logs.
- Communicated processing instructions to other workers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed team of 10 employees, overseeing hiring, training, and professional growth of employees
- Provided members with optimum sales and service experience to enhance member affinity to company.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Certified Order Processing Technician
AllianceRx Walgreens Prime
08.2016 - 07.2018
- Provided members with optimum sales and service experience to enhance member affinity to company.
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
- Helped managers make accurate decisions by tracking deviations from production targets with daily logs.
- Kept operations in compliance with company, safety and legal requirements.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained excellent attendance record, consistently arriving to work on time
Fulfillment Technician
AllianceRx Walgreens Prime
02.2016 - 08.2016
- Volunteered to assist Fulfillment Supervisors with inventory projects, demonstrating willingness to learn new tasks and increase skill levels.
- Picked and packed order items.
- Assessed shelves in all departments to determine which items to replenish or reorder.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Followed orders precisely for correct items, sizes and quantities.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Prepared and checked outbound shipments for accuracy.
- Maintained productivity and accuracy while continuously lifting and unpacking over 20 pounds of medication packages
Certified Pharmacy Technician
Allegheny County Jail
07.2014 - 01.2016
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Restocked automated medication dispensing equipment.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated directly with doctors offices via telephone, fax, and email.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Supervised 4 pharmacy technicians and coordinated day-to-day assignments
Senior Certified Pharmacy Technician
Walgreens
06.2008 - 07.2014
- Reviewed and verified customer information and insurance provider information.
- Counted, measured, and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled and inventoried medication to keep accurate records.
- Prepared bottle labels.
- Answered patients' questions and troubleshot prescription issues.
- Restocked automated medication dispensing equipment.
- Reviewed medication orders.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Advocated for patients' compliance with medication guidelines.
- Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
- Maintained relationships with physicians.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Set up and modified patient profiles in Intercom+ to include current information such as medications and insurance details.
Education
High School Diploma -
Langley High School
Pittsburgh, Pa06.2005
Skills
- Documentation skills
- Organization and Time management
- Supervision
- Flexible & Adaptable
- Collaboration
- Good telephone etiquette
- Self-motivated professional
- Computer skills
- Leadership
- Microsoft Office
- Interpreting and Processing Medication
- Overseeing technicians
Certification
- Licensed Certified Pharmacy Technician (PTCB) - August 2009
Timeline
Interim Benefits Verification Supervisor
ConnectiveRx
10.2024 - 03.2025
Case Manager
ConnectiveRx
05.2023 - Current
Senior Certified Order Processing Technician
AllianceRx Walgreens Prime
07.2018 - 05.2023
Certified Order Processing Technician
AllianceRx Walgreens Prime
08.2016 - 07.2018
Fulfillment Technician
AllianceRx Walgreens Prime
02.2016 - 08.2016
Certified Pharmacy Technician
Allegheny County Jail
07.2014 - 01.2016
Senior Certified Pharmacy Technician
Walgreens
06.2008 - 07.2014
High School Diploma -
Langley High School
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