Jacqueline Banks
Salt Lake City,Utah
Summary
Seasoned Case Manager with a proven track record at Volunteers of America, adept in crisis intervention and relationship building. Excelled in connecting vulnerable populations with housing and resources, showcasing exceptional communication and computer literacy. Achieved significant client progress through innovative case management and critical thinking.
Overview
3
3
years of professional experience
Work History
Housing Focused Case Manager
The Road Home
South Salt Lake, UT
07.2024 - Current
- Help individuals experiencing homelessness get into housing.
- Assist guests in identifying barriers, and connect them with appropriate resources in the community.
- Celebrating and assisting our guests, and their belongings, to move into their new homes.
- Strong belief in the Housing First model. Willingness to initiate and have ongoing conversations with guests about housing.
- Maintained confidentiality and adhered to professional ethics and standards.
Case Mananger
Volunteers of America, Utah
Murray, Utah
01.2023 - 06.2024
- Participated in interdisciplinary team meetings to discuss treatment options.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Provided crisis intervention support for clients in emergency situations.
Recovery Assistant
Volunteers of America
Murray, UT
11.2021 - 01.2023
- Conduct intake/discharge interviews
- Distribute medications
- Take vitals
- Screen potential clients for our program
- Connect clients with community resources
- Crisis management
- Maintained accurate records and documented client data in company databases.
Education
Associate of Science - Social Work
Salt Lake Community College
Salt Lake City, UTSkills
- Computer literacy
- Customer service
- Communication skills
- Time management
- Microsoft word
- Crisis intervention
- Vulnerable population awareness
- Case documentation
- Critical thinking
- Relationship building
References
References available upon request.
Timeline
Housing Focused Case Manager
The Road Home
07.2024 - Current
Case Mananger
Volunteers of America, Utah
01.2023 - 06.2024
Recovery Assistant
Volunteers of America
11.2021 - 01.2023
Associate of Science - Social Work
Salt Lake Community College
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