Jacqueline Barnes
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in computer programs. Organized Patient Service Representative with 4 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Connexion Point
08.2023 - 03.2024
- On a daily basis, I provide customer service to members wanting health care such as Medicare, providing quotes, setting up appointments, and being the first point of contact for Connexion.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Outbound Call Center Representative
AnswerNet
11.2022 - 07.2023
- Maintained strong relationships with customers, leading to increased repeat business.
- Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.
Customer Service Representative
Sitel
05.2019 - 10.2022
- Son retiree health exchange, scheduling appointments, giving information about their health care plans.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Nursing
Delta Community College
Tallulah, LA12.2025
High School Diploma - General Studies
Provine High School
Jackson, MS01.2015
Skills
- RECEPTIONIST
- CUSTOMER SERVICE
- KEYBOARDING
- SCHEDULING
- MICROSOFT WORD
- Microsoft
- Data Entry
- Customer Service Skills
- Computer Skills
- Microsoft Office
- Organizational Skills
- Inventory
- Filing
- Outlook
- Bilingual
- Warehouse experience
- Typing
- Cleaning Experience
- Cold calling (2 years)
- B2B (2 years)
- Phone Etiquette
- CRM software (2 years)
- Customer support (8 years)
- Zendesk (2 years)
- Google Suite (5 years)
- Account Management
- Salesforce
- Microsoft Powerpoint
- Employee Orientation
- Help Desk
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
Assessments
- Customer service, Proficient, 12/01/20, Identifying and resolving common customer issues
- Retail Skills: Shelf Stocking, Proficient, 06/01/18, Measures a candidate's ability to monitor and track inventory levels of merchandise on store shelves to maintain supply.
- Call center customer service, Proficient, 06/01/21, Demonstrating customer service skills in a call center setting
- Customer focus & orientation, Proficient, 05/01/21, Responding to customer situations with sensitivity
Personal Information
Title: Receptionist
Awards
Certificate for Program of study covering critical skills and knowledge in understanding unconscious bias, 06/01/23
Certification
- medical assistant course training
- knowledge understanding unconscious Bias, post university - June 22, 2023
Timeline
Patient Service Representative
Connexion Point
08.2023 - 03.2024
Outbound Call Center Representative
AnswerNet
11.2022 - 07.2023
Customer Service Representative
Sitel
05.2019 - 10.2022
No Degree - Nursing
Delta Community College
High School Diploma - General Studies
Provine High School