Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Barnett

Jacqueline Barnett

Las Vegas

Summary

Dynamic and results-driven professional with extensive experience in customer service and cleaning and sanitation. At The D Hotel And Casino, I enhanced guest relations through effective issue resolution and staff training, ensuring high standards of service. Proven ability to foster teamwork and maintain a clean environment, contributing to overall customer satisfaction.

Overview

32
32
years of professional experience

Work History

Housekeeping Supervisor

The D Hotel And Casino
02.2024 - 06.2025
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.

Warehouse Packer

Fanatics Seasonal Employee
08.2023 - 01.2025
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Operated tape machines, scales and label printers to package items correctly.

Warehouse Packer

Amazon
10.2024 - 12.2024
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.

Assisted Living Supervisor

Magnolia Retirement Center
05.2009 - 06.2023
  • Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
  • Led, directed and motivated others to innovate and excel.
  • Worked in fast-paced environment with competing demands for time and attention.
  • Improved overall wellness of residents by monitoring their health status regularly, adjusting care plans accordingly.
  • Established strong relationships with residents and families through open communication and proactive problem resolution.
  • Collaborated with interdisciplinary teams to ensure comprehensive care plans were executed effectively.
  • Exceeded state inspection standards consistently, maintaining a high-quality living environment for residents.
  • Ensured timely medication administration by supervising the nursing staff diligently.
  • Diving patient to and from doctors appointments and also to and from the hospital.
  • Do inventory for the kitchen and order groceries.

Supervisor

The Library Kitchen
04.2022 - 12.2022
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Controlled food costs and managed inventory.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
  • Monitored food preparation, production, and plating for quality control.
  • Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
  • Reduced food waste through effective inventory management and menu planning.
  • Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
  • Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
  • Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.

Server/ Cashier

The Country Club Of Little Rock
08.2003 - 05.2009
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Order Filler

Levi Strauss Wearhouse
10.2001 - 08.2003
  • Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
  • Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
  • Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
  • Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
  • Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Customer Service Cashier

Wal-Mart Supercenter
08.1998 - 09.2001
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.

Receptionist

WILSON & Pugh Cotton Gin
09.1994 - 09.1998
  • Answered phone promptly and directed incoming calls to correct offices.
  • I put the data in the computer,so they can pull a sample of cotton to send to the inspectors.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.

Driver

Ray & Ross
04.1993 - 09.1994
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.

Education

High School Diploma -

Las Vegas Adult Ed
Las Vegas, NV
06-1991

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service

Timeline

Warehouse Packer

Amazon
10.2024 - 12.2024

Housekeeping Supervisor

The D Hotel And Casino
02.2024 - 06.2025

Warehouse Packer

Fanatics Seasonal Employee
08.2023 - 01.2025

Supervisor

The Library Kitchen
04.2022 - 12.2022

Assisted Living Supervisor

Magnolia Retirement Center
05.2009 - 06.2023

Server/ Cashier

The Country Club Of Little Rock
08.2003 - 05.2009

Order Filler

Levi Strauss Wearhouse
10.2001 - 08.2003

Customer Service Cashier

Wal-Mart Supercenter
08.1998 - 09.2001

Receptionist

WILSON & Pugh Cotton Gin
09.1994 - 09.1998

Driver

Ray & Ross
04.1993 - 09.1994

High School Diploma -

Las Vegas Adult Ed