Dynamic and results-driven professional with extensive experience in customer service and cleaning and sanitation. At The D Hotel And Casino, I enhanced guest relations through effective issue resolution and staff training, ensuring high standards of service. Proven ability to foster teamwork and maintain a clean environment, contributing to overall customer satisfaction.
Overview
32
32
years of professional experience
Work History
Housekeeping Supervisor
The D Hotel And Casino
02.2024 - 06.2025
Conducted regular room inspections to verify compliance with housekeeping standards.
Placed orders for housekeeping supplies and guest toiletries.
Communicated repair needs to maintenance staff.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Worked with front desk to respond promptly to all guest requests.
Trained and mentored all new personnel to maximize quality of service and performance.
Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Warehouse Packer
Fanatics Seasonal Employee
08.2023 - 01.2025
Inspected products before packaging to avoid shipping defective or damaged goods to customers.
Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
Learned and followed warehouse safety protocols to prevent injuries and accidents.
Operated tape machines, scales and label printers to package items correctly.
Warehouse Packer
Amazon
10.2024 - 12.2024
Inspected products before packaging to avoid shipping defective or damaged goods to customers.
Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
Packed, weighed and shipped items per customer specifications.
Learned and followed warehouse safety protocols to prevent injuries and accidents.
Assisted Living Supervisor
Magnolia Retirement Center
05.2009 - 06.2023
Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
Led, directed and motivated others to innovate and excel.
Worked in fast-paced environment with competing demands for time and attention.
Improved overall wellness of residents by monitoring their health status regularly, adjusting care plans accordingly.
Established strong relationships with residents and families through open communication and proactive problem resolution.
Collaborated with interdisciplinary teams to ensure comprehensive care plans were executed effectively.
Exceeded state inspection standards consistently, maintaining a high-quality living environment for residents.
Ensured timely medication administration by supervising the nursing staff diligently.
Diving patient to and from doctors appointments and also to and from the hospital.
Do inventory for the kitchen and order groceries.
Supervisor
The Library Kitchen
04.2022 - 12.2022
Oversaw grill, stove, and oven, and cleaned equipment after every shift.
Trained new team members on kitchen procedures, safety protocols, and company standards.
Controlled food costs and managed inventory.
Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
Monitored food preparation, production, and plating for quality control.
Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
Reduced food waste through effective inventory management and menu planning.
Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.
Server/ Cashier
The Country Club Of Little Rock
08.2003 - 05.2009
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Explained menu items and suggested appropriate options for food allergy concerns.
Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Order Filler
Levi Strauss Wearhouse
10.2001 - 08.2003
Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
Printed labels, packaged boxes, and loaded into outbound containers.
Pulled orders quickly to maintain demanding productivity goals.
Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Picked and packed order items.
Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Customer Service Cashier
Wal-Mart Supercenter
08.1998 - 09.2001
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Counted money in drawers at beginning and end of each shift.
Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Answered product questions using knowledge of sales and store promotions.
Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Utilized POS system to handle customer cash and credit card transactions.
Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Demonstrated versatility by cross-training in various departments throughout the store when required.
Receptionist
WILSON & Pugh Cotton Gin
09.1994 - 09.1998
Answered phone promptly and directed incoming calls to correct offices.
I put the data in the computer,so they can pull a sample of cotton to send to the inspectors.
Answered central telephone system and directed calls accordingly.
Responded to inquiries from callers seeking information.
Driver
Ray & Ross
04.1993 - 09.1994
Kept bus interiors clean and tidy to provide comfortable passenger environments.
Completed pre- and post-trip bus inspections for safe passenger transportation.
Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Transported passengers safely along prescribed routes according to tight schedules.
Conducted pre-trip inspections of bus for safe operation.