Microsoft Suite (Word, Excel, PowerPoint, Visio, Forms, Team, Projects)
Years of post-PhD experience
Jacqueline Baron-Lee
Marietta,GA
Summary
Enthusiastic, humble, and growth-minded certified expert Project Manager with a decades-long track record of success in diverse settings including healthcare, quality improvement, program evaluation, and project management. Passionate about utilizing expertise to enhance culture of safety and optimize outcomes. Seeking new opportunities to apply unique skill set and make a meaningful impact in the field.
Overview
13
13
4
4
Certifications
Work History
Director of Quality & Outcomes Management (QOM), Patient Safety Officer
Shepherd Center
01.2021 - 07.2024
- Developed & oversaw diverse team (9 staff; Rotating Students; $5+million-dollar budget) with cross-function collaboration across center
- Implemented a robust quality management program, ensuring alignment with company goals while mitigating risks
- Oversaw Joint Commission & Commission for Accreditation of Rehab Facilities Accreditations
- Coached 10 Safety & Quality Workgroups & Committees
- Conducted staff education in Safety Culture, Quality Improvement, Outcomes, & Teamwork
- Improved Hospital Acquired Pressure Injuries (HAPIs) by 65% & supported interventions to improve Present on Admission (POA) HAPIs by 75%
- Drove Root Cause Analyses and Failure Mode & Effects Analyses implementing corrective actions that reduced recurrence rates
- Spearheaded new initiatives such as: Good Catch Program with 150% increase in incident submissions, Ongoing- & Focused-Professional Practice Evaluation with compliance across Medical Staff, Quality Improvement Champion Program with 20 staff per year, Quality Improvement Early Professional Program with up to 3 students each semester, New Hire & Annual Required Workshops with 100% compliance, Barriers to Persons-Served assessments with 20 removed barriers annually, Joy in Work Toolkit Implementation with 3 improvements completed, Suicide Risk Screening Assessment with 10 high-risk patients identified per year
- Received 15 Star Ballots within 3.5 years of hire
Quality Officer, Director of Quality Improvement, Interdisciplinary Academic & Clinical Program
University of Florida
05.2014 - 01.2021
- Operational lead for 300+ staff, 4+ clinics, 100+ hospital beds
- 50% reduction in readmission rates
- 46% improvement in Vizient Mortality Index
- 30% increase in patient satisfaction
- 20+ international & national presentations & 10+ peer-reviewed publications
- Conducted Root Cause Analysis to identify opportunities for improvements in processes, leading to better overall quality
- Coordinated with external surveyors demonstrating organizational commitment to compliance with industry standards & regulations
- Formed & facilitated active Patient & Family Advisory Council (PFAC) for Neuromedicine
- Transition of 15+ initiatives into system-wide, interventions, including: Wayfinding Guide program, EPIC-based Patient Portal activation & utilization optimization, Patient Experience Rounding (PER) program
- Implemented novel, 100+ student-based internship program with $3+ million-dollar cost avoidance, $100K+ direct cost reduction & more than 50 placements to top post-graduate healthcare programs
Assistant Research Scientist, Institute for Child Health Policy, Department of Health Outcomes & Policy
University of Florida
05.2011 - 05.2014
- Managed diverse team of 20 direct reports as well as 3 multi-million-dollar budgets streamlining data collection & analyses
- Directed Child Health Improvement Program Reauthorization Program (CHIPRA)
- Co-Principal Investigator of KidCare Program Evaluation
- Creation & implementation of person-centered focus groups, group facilitations, & staff education
- Analyzed multi-prong national-level outcomes including CMS, HEDIS, PQRS, & CAHPS metrics
- Managed multiple concurrent projects efficiently while maintaining high quality standards throughout all phases of research execution.
- Mentored junior researchers, fostering a collaborative atmosphere conducive to innovation and discovery.
Education
Ph.D. - Psychology
University of Florida
Gainesville05.2011
M.S. - Psychology: Methods & Statistics; Gerontology
University of Florida
Gainesville, FL05.2006
B.S. - Psychology
University of Florida
Gainesville, FL2003
Skills
- Strategic Planning & Execution
- Policy Creation & Spread
- Stakeholder Relationships
- Program Management
- Leadership & Coaching
- Person-centered Outcomes
- Training & Facilitation
- Budgets
- Publishing & Presenting
- Safety, Risk, & High-Reliability
- Accreditation & Regulations
- Diverse Methods & Analyses
Certification
- Advanced Training in Diversity, Equity, & Inclusion: Kantola
- Certified Professional in Healthcare Quality: National Association for Healthcare Quality
- Project Manager Professional: Project Management Institute
- TeamSTEPPS Master Trainer: Agency for Healthcare Research & Quality
- Data Analyst Certificate: Vizient (formally UHC)
- Health Insurance Portability & Accountability Act (HIPAA) Certification: University of Florida
Accomplishments
- 2024 Georgia Hospital Association, Circle of Excellence Award in Patient Safety
- 2021-2023 Georgia Hospital Association, Patient Safety Award, Specialty Hospital
- 2022 Diversity, Equity, Inclusion, Accessibility (DEIA) Advisory Committee (Appointed)
- 2020 University of Florida Career Influencer Award
- 2020-2021 University of Florida, Ethics Committee (Appointed)
- 2019 Centers for Medicaid & Medicare (CMS) Best Practice Award
- 2018 Institute for Patient- & Family-Centered Care (IPFCC) Best Practice Award
- 2018 University of Florida Superior Accomplishment Award
- 2018 UF Health Quality Hero nominee
- 2017 Transforming Clinical Practice Innovation (TCPi) Award
- 2015 Institute for Healthcare Improvement (IHI) Executive Summer Immersion Program
- 2012-2013 Harvard/Disparity Solution Center Disparities Leadership Program
Service
- 2022-2024 Quality Improvement Early Professional: Preceptor & Mentor
- 2022-2024 Diversity, Equity, Inclusion, & Accessibility (DEIA): Advisory Committee
- 2018-present Girl Scouts: Mentor, Emergency Response Designee, Outside Camper
- 2020-2024 Journal Reviewer: Neurocritical Care, Clinical Pediatrics
- 2015-date Minority Student Mentor: University of Florida
- 2015-2020 Internship Director: Interdisciplinary Clinical & Academic Program (ICAP)
- 2015-2020 Instructor: Neuromedicine Buddy Program, Undergraduate-level
- 2015-2017 Instructor: Performance Improvement for Healthcare Managers, Graduate-level
- 2013-2024 Journal Reviewer: Nursing Research & Practice, Applied Cognitive Psychology
Publications
Available on Request
Quote
Three things in human life are important. The first is to be kind. The second is to be kind. And the third is to be kind.
Henry James
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
PowerBI
Tableau
ServiceNow
RLDatix
Mondaycom
SmartSheets
Jira
Trello
SAS
SPSS
Adobe
Epic
IDinc
Interests
Yoga, Hiking, Camping, Meditation
Hobbies
In her spare time, you’ll find Jacqueline in nature or water, being with family, at comedy shows or concerts, guiding her Girl Scout troop, or cuddling cats.
Timeline
Director of Quality & Outcomes Management (QOM), Patient Safety Officer
Shepherd Center
01.2021 - 07.2024
Quality Officer, Director of Quality Improvement, Interdisciplinary Academic & Clinical Program
University of Florida
05.2014 - 01.2021
Assistant Research Scientist, Institute for Child Health Policy, Department of Health Outcomes & Policy
University of Florida
05.2011 - 05.2014
Ph.D. - Psychology
University of Florida
M.S. - Psychology: Methods & Statistics; Gerontology
University of Florida
B.S. - Psychology
University of Florida
Similar Profiles
Kassandra JosephKassandra Joseph
Recreation Therapist - Spinal Cord & Brain Injury at Shepherd CenterRecreation Therapist - Spinal Cord & Brain Injury at Shepherd Center
MICHAEL A. LINEBERRYMICHAEL A. LINEBERRY
Occupational Therapist at Shepherd CenterOccupational Therapist at Shepherd Center
Gloria EchelonGloria Echelon
RN at Shepherd CenterRN at Shepherd Center
Katherine Hammers, SNKatherine Hammers, SN
Nurse Extern at Shepherd CenterNurse Extern at Shepherd Center
Abigail RamseyAbigail Ramsey
Commercial Insurance Agent at ABEST Agencies Inc.Commercial Insurance Agent at ABEST Agencies Inc.