Jacqueline Barone
Sarasota
Summary
Experienced leader adept in team leadership and time management. Excelled in enhancing service skills, achieving high customer satisfaction, and streamlining operations. Skilled in decision-making and active listening, fostering a culture of excellence and respect.
Organized and dependable, successful at managing multiple priorities with a positive attitude.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
34
34
years of professional experience
Work History
Food and Beverage Manager
Wawa Convenience Store
10.2016 - 12.2024
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Streamlined operations through regular review of processes and implementation of best practices.
- Maintained high levels of customer satisfaction by managing and training team of over 30 staff members, ensuring exceptional service.
- Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Office Secretary
Arden Courts Memory Care
04.2015 - 10.2016
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Facilitated effective communication between team members by distributing relevant memos and announcements in a timely manner.
- Answered multi-line phone system and enthusiastically greeted callers.
- Assisted coworkers and staff members with special tasks on daily basis.
School Bus Driver
Wayland Cohocton Central School
04.1991 - 06.2009
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Encouraged culture of respect and cooperation among students, leading to more harmonious travel experience.
Education
High School Diploma -
Edison Technical Educational High School
Rochester, NY06-1983
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Employee coaching and mentoring
- Business development
- Professional and courteous
- Good judgment
- Active listening
Timeline
Food and Beverage Manager
Wawa Convenience Store
10.2016 - 12.2024
Office Secretary
Arden Courts Memory Care
04.2015 - 10.2016
School Bus Driver
Wayland Cohocton Central School
04.1991 - 06.2009
High School Diploma -
Edison Technical Educational High School
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