Jacqueline Basurto
Las Vegas,NV
Summary
Experienced professional with over 10 years of diverse work experience across various industries. Proven track record of exceeding performance goals and delivering high quality results. Skilled in managing office administrative operations and providing exceptional customer service. Proficient in utilizing software and tools to streamline processes and improve productivity. Looking to leverage my experience and contribute to the success of a progressive organization.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Progressive Insurance
Miami, FL
11.2020 - 02.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Assisted in new filing opening
- Drafted outgoing discovery to Plaintiff's counsel and Notice of Appearance.
- Assisted Legal Assistants with outgoing CME packages
- Assisted in processing filing Answers and Discovery
- Assisted Legal Assistants in drafting and processing Proposals for settlements
Collections Representative I
Credit One Bank
Las Vegas
11.2018 - 07.2020
- Worked with automatic and manual dialer; reaching over 150 connects a day
- Handled inbound and outbound calls with the objective of collecting on delinquent accounts.
- Followed and adhere to all FDCPA (Fair Debt Collections Practices Act) rules and regulations.
- Negotiated settlements and establish promise to pay
- Identified, initiated and facilitated resolution of customer issues or concerns.
- Properly updated the accounts and adhere to compliance regulations and practices.
- Maintained a positive attitude, high level of ethics and professionalism.
Credit/Collections Specialist
Waste Connections Inc.
Miami, FL
10.2016 - 05.2018
- Worked on a manual dial and met a minimum of 70 outbound calls a day
- Received inbound calls and took care of payments or issues related to the accounts.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Worked off and reviewed aging reports consistently to determine the status of collections and the amounts of outstanding balances.
- Maintained a personal book of business and handled specific accounts or projects.
- Set up drafts and processed immediate payments
- Generated and mailed updated statements
- Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
Medical Records Clerk/Collections Specialist/Payment Poster
American Ambulance Service, Inc.
Miami, FL
02.2015 - 09.2016
- Ensured any release of information requests were HIPPA compliant
- Coordinated compliance with subpoena requests
- Updated aging report on patients with overdue status
- Ran credit card transactions and collected on past due accounts.
- Posted and reconciled zero balance EOB's- When insurance companies recoup/pay in bulk and no payment is received
- Printed and posted EOB's for daily EFT's
- Posted denial transactions from the EOB's received.
Assistant Manager
Champs Sports
Miami, FL
- Maintained quality service by establishing and enforcing organization standards
- Recruited, interviewed and trained new staff members
- Lead operational projects or tasks
- Forecasted productivity to meet sales goals
- Handled merchandise billing and weekly paperwork
- Managed payroll
- Balanced registers at the end of the day.
Receptionist
Sunset Natural Products
Miami, FL
03.2014 - 02.2015
- Resolved any customer complaints in a timely matter.
- Received and directed calls to the appropriate departments.
- Responsible for receiving and placing orders via phone and email
- Invoiced and managed new accounts
- Verified credit history and reference for all new clients
- Archived all documents on a daily basis
Education
Diploma -
Desert Oasis High School
01.2012
Skills
- Operating Systems: Microsoft Outlook, Excel, Word, PowerPoint
- Computer Applications: Claims Pro, Adderant Total Office, QuickBooks Pro, Rescue Net, Gateway EDI
- Languages: English, Spanish
Timeline
Administrative Assistant
Progressive Insurance
11.2020 - 02.2024
Collections Representative I
Credit One Bank
11.2018 - 07.2020
Credit/Collections Specialist
Waste Connections Inc.
10.2016 - 05.2018
Medical Records Clerk/Collections Specialist/Payment Poster
American Ambulance Service, Inc.
02.2015 - 09.2016
Receptionist
Sunset Natural Products
03.2014 - 02.2015
Assistant Manager
Champs Sports
Diploma -
Desert Oasis High School