Jacqueline Bauer
Philadelphia,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
1
1
Certification
Work History
MRI Technician Assistant
Jefferson Health, Bucks County Campus
Philadelphia, PA
05.2001 - Current
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Educated patients on procedure, answering questions and alleviating concerns.
- Submitted and kept detailed patient records.
- Produced and presented patient images and relevant information to physicians for diagnosis.
Receptionist
Jefferson Health, Bucks County Campus
Philadelphia, PA
05.2001 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Receptionist
Urological Associates
Philadelphia, PA
02.1998 - 02.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Radiology Clerk
Aria Health Systems, Torresdale Campus
Philadelphia, PA
04.1995 - 12.1998
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
- Organized patient files and streamlined operations to improve efficiency.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Food Service Worker
Frankford Hospital
Philadelphia, PA
02.1988 - 04.1995
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Created appealing food arrangements for party trays and specialized orders.
Education
Some College (No Degree) - Nursing
Temple University
Philadelphia, PAHigh School Diploma -
Archbishop Ryan High School
Philadelphia, PA05.1987
Skills
- Positioning Patients
- Office Operations
- Informed Consent
- Medication Side Effect Knowledge
- Transportation Assistance
- Checking Patient Details
- Patient Screening
- Patient Confidentiality
- Patient Profiles
- Patient Intakes
- Restocking Processes
- Emotional Support
- Patient Engagement
- Office Support
- Patient Health Information Access
- Answering Questions
- Technician Assistance
- Compassionate Care
- Patient Information Collection
- Image Processing
- Patient History Documentation
Certification
CPR certified
Timeline
MRI Technician Assistant
Jefferson Health, Bucks County Campus
05.2001 - Current
Receptionist
Jefferson Health, Bucks County Campus
05.2001 - Current
Receptionist
Urological Associates
02.1998 - 02.2001
Radiology Clerk
Aria Health Systems, Torresdale Campus
04.1995 - 12.1998
Food Service Worker
Frankford Hospital
02.1988 - 04.1995
Some College (No Degree) - Nursing
Temple University
High School Diploma -
Archbishop Ryan High School
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