Jacqueline Bell

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Answered multi-line phone system, routing calls, delivered messages to staff, and greeted visitors.
• Executed record filing system to improve document organization and management.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Interacted with over 20 vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Scheduled office meetings and client appointments for Multiple staff teams.

• Obtaining Medical Records from Healthcare facilities to be reviewed by insurance companies.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Handled 150 calls per day to address customer inquiries and concerns
• Reported on project scheduling activities and provided support to purchasing and logistic teams

• Obtain customers' names, addresses, billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms
• Also responsible for verifying customer and order information, checking it against previously obtained information as necessary
• Used coordination and planning skills to achieve results according to schedule
• Other tasks included answering incoming phone lines as well as making outbound calls to ensure customers' needs were met and their orders were accurate.
• Assisted in cost reduction strategies by implementing cost-saving initiatives that addressed long-standing problems

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Handled over 3 customers at once in fast-paced office setting in coordination with asolid team of 20 customer service associates

• Directed and supervised a team of 10 engaged in receiving and shipping development
• Took on additional job duties during unexpected backlog, resulting in meeting project target date.
• Trained new team members by relaying information on company procedures and safety requirements.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Scanned documents and saved them in the database to keep records of essential organizational information.