Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Bell

Riverdale,IL

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Seeking a position that would enable me to utilize my talents and skills, as well as contribute to helping a company or organization meet their goals.

Overview

16
16
years of professional experience

Work History

SENIOR TECHICIAN SUPPORT REP III

COMCAST
12.2017 - 12.2023
  • Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions
  • Developed and maintained relationships with customers to enhance customer satisfaction
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
  • Developed and implemented procedures for responding to customer inquiries and resolving technical issues
  • Researched and identified solutions to technical problems
  • Created user accounts and assigned permissions
  • Responded to customer inquiries and provided technical assistance over phone and in person.

CommOps 3 Fulfillment ( DOJ)

Comcast
10.2016 - 11.2017
  • Reviewed existing operational procedures regularly, recommending updates as necessary based on industry best practices
  • Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery
  • Implemented quality control measures to reduce errors in order processing, leading to fewer returns and increased customer satisfaction
  • Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction
  • Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.

Customer Care Executive

Comcast
01.2013 - 07.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Patient Care Representative

Robert Hansen Dental
01.2008 - 01.2013
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
  • Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.

Education

Received General Studies Diploma -

Edward Tilden High School
Chicago, IL
05.1985

Skills

  • SLA Compliance
  • Remote Support
  • Dispute Resolution
  • Call center experience
  • Hardware troubleshooting
  • Email support
  • Staff Training
  • Customer Service
  • Problem-Solving

Timeline

SENIOR TECHICIAN SUPPORT REP III

COMCAST
12.2017 - 12.2023

CommOps 3 Fulfillment ( DOJ)

Comcast
10.2016 - 11.2017

Customer Care Executive

Comcast
01.2013 - 07.2016

Patient Care Representative

Robert Hansen Dental
01.2008 - 01.2013

Received General Studies Diploma -

Edward Tilden High School

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Jacqueline Bell