Jacqueline Bell
Homer,AL
Summary
Highly motivated and reliable Direct Care Staff and Assistant Manager dedicated to exceeding expectations in supporting the team and providing exceptional customer service. Trained in CPR and equipped with top-notch abilities in direct care staff responsibilities. Committed to continuous learning and professional growth. Background in customer service, bringing valuable experience in effectively addressing and resolving customer issues. Strong focus on team collaboration and achieving positive outcomes. Dependable and adaptable individual with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
JSF CALL CENTER
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Identified and resolved discrepancies and errors in customer accounts.
Direct Care Staff
Southern Ingenuity
04.2013 - Current
- Assisted patients with personal hygiene such as bathing and dressing
- Maintained a safe and orderly environment for each patient with clean, disinfected and well-organized rooms
- Cooked and prepared meals for the patient
- Took patient on outings
- Charted on daily logs throughout the day what was done and wat the patient assisted with
Assistant Manager
Central Station
02.2013 - 04.2013
- Coached, trained, recognized, and managed all aspects of performance for store associates and developed a team of talented workers
- Reported losses, employees' behavioral issues, customer complaints, and other significant issues to upper-level management
- Addressed and resolved customer inquiries and complaints
- Engaged with customers to ensure satisfaction with products offered
- Ensured all customers received friendly, quick and efficient service
- Attended store walkthroughs with the management team and follow-up on directives and recommendations
- Developed and maintained effective working relationships with team members, management, and customers
Education
Associate of Science - Surgical Technology
Southern University Shreveport
Shreveport, LA05.2010
Skills
- Administer medications
- Maintain patient safety
- Support personal needs
- Clean rooms
- Accompany patients
- Lead activities
- Active listening
- Customer service
- Critical thinking
- Problem resolution
- Customer relations
Timeline
Customer Service Representative
JSF CALL CENTER
04.2022 - Current
Direct Care Staff
Southern Ingenuity
04.2013 - Current
Assistant Manager
Central Station
02.2013 - 04.2013
Associate of Science - Surgical Technology
Southern University Shreveport
Similar Profiles
Theresa WhiteTheresa White
Customer Service Representative at JSF Call Center/First Citizens BankCustomer Service Representative at JSF Call Center/First Citizens Bank
Melaine QuansahMelaine Quansah
Companion Caregiver at CARE AT HOME BY JSFCompanion Caregiver at CARE AT HOME BY JSF
Héctor Ajenjo GarcíaHéctor Ajenjo García
Jefe De Proyecto at JSF AluroofsJefe De Proyecto at JSF Aluroofs