Jacqueline Bennett
Assistant Property/Concierge
Washington,DC
Summary
Focused Administrative Coordination offering >10 plus years of strong administrative coordination. Positive and diligently compassionate professional striving to promote resident satisfaction by addressing concerns, spearheading repairs and implementing updates to enhance tenant properties and building repairs.
Creates and brainstorms ideas for events and fellowships to build a sense of community, loyalty and satisfaction to tenants, property managers and organization.
Skilled in resolving problems or issues in property management and works well under pressure with friendly, outgoing personality.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Corporate Front Desk Administrative Assistant
Capitol Concierge
Washington, DC
08.2021 - Current
- Greets, welcomes, acknowledges clients, tenants, guests, contractors, vendors and processes all tenant requests for scheduling, reservations and travel planning and local entertainment in a timely manner.
- Develops an maintains relationships with tenants, property management, engineering and building staff.
- Assists project managers' teams with the coordination of resources, and streamlining community and stakeholder meetings.
- Coordinates communications between departments to ensure timely completion of projects.
- Tackles and addressed top-level, high-priority issues with professional administrative discretion for offices of ambassadors and staff working in embassies.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Filtered important calls and spam calls to help executives prioritize interaction with specific clients and expedite daily operations.
- Exercised leadership capabilities by successfully motivating and inspiring others. Managed front desk operations during on-call and assistance in the Washington, Maryland and Virginia corporate offices.
- Participates in team projects, demonstrating an ability to work collaboratively and effectively.
- Works flexible hours across night, weekend and holiday shifts.
Pastoral Counselor
Private
Washington, DC, DC
10.2012 - Current
- Assesses patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Develops plans to help clients build self-confidence and resilience.
- Determines clients' risk of self-harm or other dangerous behaviors.
- Supports individuals dealing with mental health, depression and emotional issues with pandemic.
- Collaborates with other professionals to coordinate comprehensive care for clients.
- Displays sensitivity to cultural and linguistic needs of clients and families served.
- Supervises meetings with family members to help create support system for clients.
- Provides emergency response in crisis situations to diffuse tensions and prevent violence.
House Manager
Aged Women's Home of Georgetown
Washington, DC
01.2020 - 07.2022
- Received verbal and written appointment to be designed house manager in lieu of global pandemic and remote executives "stay at home" mandate by Board of Directors.
- Designed Power Point presentations for monthly zoom meetings with executives and board of directors.
- Created informational meetings to discuss organization of accounting and inventory records, including supplies and equipment needed in the historical building.
- Exceptionally motivated compassionate human philanthropy for the displaced, unhoused, transient residents by providing events, food and fellowship.
- Identified compliance issues that required follow-up or investigation during the global pandemic.
- Served as a confidential point of contact for residents to communicate with management, and sought clarification on issues or dilemmas.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Created processes for maintaining security protocols within the house premises.
- Resolved individual resident issues and complaints with excellent interpersonal skills.
- Ensured compliance with local health and safety regulations at the residence.
- Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
Education
Bachelor of Science - Office Technology
Byte-Back Office Technology Center
Washington, DC05.2020
Bachelor of Science - Administrative Medical Coordination
Anne Arundel Community College
Arnold, MD 01.2017 - 06.2017
Bachelor of Science - Business Management
Morgan State University
Baltimore, MD 09.1970 - 06.1979
Some College (No Degree) - Summer Enrichment Teaching
Magna Publications
Washington, DCMaster of Divinity - Culture And Society
Howard University
Washington, DC 09.2006 - 06.2009
Skills
- Meeting Scheduling
- Appointment Confirmation
- Complaint resolution
- Report preparation
- Professional telephone demeanor
- Medical terminology knowledge
- Pastoral counseling
- Mental health support
- Learning disability awareness
- Crisis Response
- Intervention planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Corporate Front Desk Administrative Assistant
Capitol Concierge
08.2021 - Current
House Manager
Aged Women's Home of Georgetown
01.2020 - 07.2022
Bachelor of Science - Administrative Medical Coordination
Anne Arundel Community College
01.2017 - 06.2017
Pastoral Counselor
Private
10.2012 - Current
Master of Divinity - Culture And Society
Howard University
09.2006 - 06.2009
Bachelor of Science - Business Management
Morgan State University
09.1970 - 06.1979
Bachelor of Science - Office Technology
Byte-Back Office Technology Center
Some College (No Degree) - Summer Enrichment Teaching
Magna Publications
Educational
- Education has provided me with opportunities to do a myriad of research and full engagement in various communities in Maryland.