Jacqueline Bennett

Work History

Thomason Family

11.2021 - 08.2022

Maintained appropriate filing of personal and professional documentation.
Oversaw personal and professional calendars and coordinated appointments for future events.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Improved time management of the executive through effective prioritization and organization of tasks.
Displayed absolute discretion at handling confidential information.
Coordinated events and functions with attention to detail ensuring successful execution.
Aided executive in personal tasks such as scheduling appointments or running errands when needed.
Monitored expenses closely, maintaining an organized filing system for easy access to financial records.

Harnett Health System

01.2016 - 05.2018

Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
Promoted patient-centered care through facilitating open lines of communication between medical professionals, patients, and their families regarding treatment plans and progress updates.
Answered incoming calls, scheduled appointments and filed medical records.
Verified patient insurance eligibility and entered patient information into system.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Organized patient records and database to facilitate information storage and retrieval.
Engaged with patients to provide critical information.
Supported revenue cycle management efforts through precise coding of services rendered for proper reimbursement from insurers.

Calise Foot Care

09.2013 - 09.2016

Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Created and implemented organizational policies and procedures.
Oversaw accounting, budgeting, and financial reporting.
Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
Boosted patient confidentiality by overhauling data storage practices, ensuring compliance with HIPAA.