Jacqueline Bernier
Harrisville,RI
Summary
Administrative professional with extensive experience in payroll administration and customer service. Enhanced operational efficiency through precise data entry and effective communication. Successfully resolved discrepancies for over 200 employees, showcasing strong attention to detail and problem-solving capabilities. Committed to continuous learning and adapting to new environments to support organizational objectives.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Providence Fire Restoration
East Providence, RI
04.2024 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Composed letters, memos, reports, emails and other written correspondence as required by management staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming calls and directed callers to appropriate department or employee.
Payroll Manager/Accounts Receivable Clerk
HW Staffing Solutions
South Easton, MA
12.2013 - 03.2024
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Calculated and processed payroll for over 200 employees on a weekly basis.
- Resolved discrepancies between payroll records and timekeeping systems.
- Performed quality checks on final payrolls prior to their transmission or distribution.
- Processed requests from employees related to direct deposit enrollment or address changes.
- Generated relevant paperwork and payroll reports.
- Calculated overtime, vacation sick hours, and other categories of time.
- Calculated and applied wage garnishments.
- Managed payroll for temporary employees.
- Processed credit memos and adjustments according to company policy.
- Performed bank deposits.
- Managed timely invoicing of clients and ensured accurate billing details.
- Processed new customer forms to set up accounts in system.
Education
Associate of Arts - Liberal Arts
Community College of RI
Lincoln, RI05-2007
Skills
- Microsoft Excel
- Data entry
- Payroll administration
- Customer service
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Account balancing reconciliation
- Accounting support
Timeline
Administrative Assistant
Providence Fire Restoration
04.2024 - Current
Payroll Manager/Accounts Receivable Clerk
HW Staffing Solutions
12.2013 - 03.2024
Associate of Arts - Liberal Arts
Community College of RI
Similar Profiles
Tyree Tyler-GainesTyree Tyler-Gaines
Restoration Technician at Servpro Fire & Water RestorationRestoration Technician at Servpro Fire & Water Restoration
Dallan LewisDallan Lewis
Business Account Executive at Idaho Fire and Flood Restoration/ Code Red ContentBusiness Account Executive at Idaho Fire and Flood Restoration/ Code Red Content
Sean McNultySean McNulty
Battalion Chief at North Providence Fire DepartmentBattalion Chief at North Providence Fire Department
Richard BalderasRichard Balderas
FAA Airframe & Powerplant Mechanic at Breeze AirwaysFAA Airframe & Powerplant Mechanic at Breeze Airways
Jon HillJon Hill
Senior Relay Technician at National Grid Usa Service CompanySenior Relay Technician at National Grid Usa Service Company