Jacqueline Bills
EPHRATA,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable individual with the expertise needed to succeed in fast-paced settings. A true professional promoting a career spanning over 20 years in the restaurant industry in various roles, including Chef Manager. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Efficient Cash Office Associate offers resourcefulness, computer proficiency and financial systems knowledge. Works quickly and accurately to update systems, check shipments and verify totals. Highly organized and methodical with disciplined approach and excellent communication skills. Background includes administrative, financial and customer service experience. Knowledgeable about retail business processes and requirements.
Overview
23
23
years of professional experience
Work History
Chef Manager
Heathland Hospitality Group
Denver, PA
06.2015 - Current
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Pitched in to work line during busy periods or in place of sick employees.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Disciplined and dedicated to meeting high-quality standards.
- Monitored and controlled overhead and production costs with responsibility for profit and loss.
- Oversaw kitchen operations for Cafeteria and Toll Roads locations.
F&B Operations Manager
HMSHost
Lawn, PA
02.2010 - 12.2014
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Assistant Manager
HMSHost
Bowmansville, PA
07.2000 - 02.2010
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Cash Room Clerk/Administrative Assistant
HMSHost
Bowmansville, PA
07.2002 - 04.2004
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Trained new employees on proper cash routines, procedures and requirements.
- Prepared bank deposits and corporate cash shipments.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Sorted and counted coin and currency to make change for associates.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Trained new associates on POS system and key sales tactics to run cash office.
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
- Performed daily account reconciliation and payroll verification to maintain daily records.
- Verified totals, checked store transfers and assisted with price changes.
- Researched vendor invoices to verify proper payment for deliveries.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Completed bi-weekly payroll for company employees.
- Reconciled company bank, credit card and line of credit accounts every 2-3 days, investigating and resolving discrepancies to keep accounts audit-ready.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Analyzed, constructed and calculated daily accounting records, payroll and sales transactions.
- Assisted day staff by completing daily computer backups, virus checks and program updates.
Education
High School Diploma -
Pequea Valley High School
Kinzers, PA06.1984
Skills
- Dish Preparation
- Cleaning and Sanitation
- Supply Estimates
- Special Events and Catering
- Waste Control
- Proper Storage Procedures
- Vendor Relationships
- Coordinating Kitchen Staff
- Portion Sizes
- Company Quality Standards
- Timely Food Delivery
- Hospitality Service
- Food Production
- Organization and Prioritization
- High-Volume Environments
- Proactive and Self-Motivated
- Bank Deposits
- Bank Statement Reconciliation
- Invoice Logging
- Record Reconciliation
- Employee Timesheet Processing
- Microsoft Excel
- Cash Counting
- Bill Payment and Recordkeeping
- Accounts Payable and Accounts Receivable
- Accurate Recordkeeping
- Deposit Preparation
- Handling Confidential Materials
- Daily Cash Management
- Loss Prevention Goals Monitoring
Hiking, Camping and Photography
I enjoy Hiking, Camping and Photography on my days off.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
All progress takes place outside the comfort zone.
Michael John Bobak
Timeline
Chef Manager
Heathland Hospitality Group
06.2015 - Current
F&B Operations Manager
HMSHost
02.2010 - 12.2014
Cash Room Clerk/Administrative Assistant
HMSHost
07.2002 - 04.2004
Assistant Manager
HMSHost
07.2000 - 02.2010
High School Diploma -
Pequea Valley High School
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