Jacqueline Bobick

• Assist members with booking lessons, private events, and signing up for special club events
• Set up and organization of Club hosted events
• Assist with billing questions, bill payments, member resignations, and new member onboarding
• Staff scheduling, time off requests, and hiring.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Formulated policies and procedures to streamline operations.

• Provided service to members for lunch and dinner as well as special events
• Special events included numerous wine dinners, rehearsal dinners, and member holiday buffets.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.

After leaving full time, I still assisted with private events.

• Oversaw five hotels and responded to all of the group/wedding inquiries for the properties as well as searched for desirable/appropriate 'sales opportunities' such as conventions and trade shows that would help to increase our leads
• Each property was unique, so each had a specific set of parameters that I used to increase the bookings at each location
• Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
• Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
• Connected with prospects through trade shows, cold calling and local-area networking.
• Maximized profitability with effective pricing structures, aligning offerings with market demand while maintaining competitive positioning.
• Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
• Boosted company''s brand visibility through targeted advertising campaigns and social media engagement.

• I was a manager on the property as well as a bartender
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• My duties included doing daily sales reports, time edits, bank deposits, and liquor and food orders
• Besides my role in the office, I also had to cover bartending shifts which had me dealing with a fast-paced environment, customer orders, complaints and even cooking if needed
• Organized charitable events such as masquerade balls, fishing tournaments, etc
• Raised all funds from local donors to put on events so that all proceeds would be donated to the charities of choice
• Also assisted with our annual Music Festival
• Helped set up accommodations for 20-30 artists as well as assisted with shirt design and marketing material
• Other special events included Florida Keys Days, Boat Parade, Pirate Fest, and First Fridays.
• Accomplished multiple tasks within established timeframes.