Jacqueline Bocanegra
El Paso,TX
Summary
Familiar with protocols for processing and filling prescriptions. Excellent customer service skills, sound judgement and demonstrated understanding of retail pharmacy operations. Conversational bilingual skills. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Walgreens and Sam's Club. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Driven Pharmacy Technician with 11 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Walgreens/Sam's Club
El Paso , Texas
02.2009 - 05.2020
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
- Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels
- Compounded and prepared medications according to prescription orders
- Received and accurately processed written prescriptions from customers using RxEVO computer system
- Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries
- Resolved insurance rejections and other billing issues
- Coordinated verification and filling of more than 700 daily prescriptions in high-volume retail pharmacy environment
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Stocked, labeled and inventoried medication to keep accurate records
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Counted, measured, and compounded medications following standard procedures
- Reviewed and verified customer information and insurance provider information
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Resolved non-routine issues like third-party billing, computer system and customer service issues
- Collected co-payments or full payments from customers
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Restocked automated medication dispensing equipment
- Prepared bottle labels
- Advocated for patients' compliance with medication guidelines
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions
- Resolved non-routine issues like third party billing, computer system and customer service issues
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Managed opening and closing duties for pharmacy, such as making prescription pick up and refill calls and cleaned up at the end of the day to prepare for the next day
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies
- Supervised 4 pharmacy technicians and coordinated day-to-day assignments
- Answered patients' questions and troubleshot prescription issues
Education
No Degree - Pharmacy Technician
International Business College - El Paso
El Paso 2009
High School Diploma -
Mountain View High School
El Paso 05.2007
Skills
- Medicare and Medicaid process
- Manual and Automated Medication Dispensing
- Assisting Pharmacists
- Team Leadership
- Processing payments
- Confidentiality and HIPAA
- Drug Safety
- Typing Medication Labels
- Medication dispensing
Timeline
Pharmacy Technician
Walgreens/Sam's Club
02.2009 - 05.2020
No Degree - Pharmacy Technician
International Business College - El Paso
High School Diploma -
Mountain View High School
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