Summary
Work History
Education
Skills
Committees Affiliations
Designations Certifications Licenses
Work Availability
Timeline
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Jacqueline Bolton

Jacqueline Bolton

Gibson City,IL

Summary

Skilled in working under pressure and adapting to new situations and challenges with a high level of learning agility and ability to consume and implement new information. Advanced skills in planning, organizing and prioritizing workloads. Offering strong communications skills with the ability to align communications according to the audience. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and remarkable experience.

Work History

Learning Delivery Facilitator

State Farm
2020 - Current
  • Engage with new-to-role employees through in-person and virtual facilitation, creating an inclusive and effective classroom environment. With a focus on understanding the learner's perspective to deliver easily consumable content.
  • Applies performance-based training and development strategies to consistently achieve results, tracking and analyzing key performance indicators.
  • Partners with leadership across various departments to ensure timely communication of feedback on learner performance supporting development plans.
  • Acts as an informal leader and shapes learner behavior through influence and relationship-building.
  • Models desired behaviors and provides clear and consistent interactions.
  • Meets the needs of a diverse group through resourcefulness, communication, and learning agility.
  • Provides coaching on call reviews.
  • Seeks feedback from peers and leadership to continuously improve skills.

CCC Sales Representative

State Farm
2016 - 03.2021
  • Delivered detailed, personalized, and professional service to customers, ensuring high levels of customer satisfaction.
  • Successfully acquired new customers through effective communication and building strong relationships.
  • Implemented strategies to retain existing policyholders, resulting in increased customer loyalty and business growth.
  • Conducted needs-based conversations to understand customer requirements and provided appropriate options.
  • Utilized advanced knowledge-based resources to assist customers and provide peer-to-peer assistance.
  • Consistently met and exceeded performance targets, contributing to the overall success of the team.

Licensed Health Agent

Health Plan One
Phoenix, AZ
2015 - 2016
  • Provided individualized Medicare Advantage Plans to customers, ensuring their unique needs were met.
  • Demonstrated a caring and empathetic approach, actively listening to customers and identifying their priorities.
  • Generated referrals through exceptional service, resulting in an increase in client base and business growth.
  • Supported open enrollment for individual family plans, guiding customers through the process and providing necessary information.
  • Conducted evaluations to measure customer satisfaction and identify areas for improvement.
  • Responded promptly to customer inquiries regarding health plan coverage, benefits, and procedures via phone and email.
  • Coordinated enrollment into plan benefits directly with insurance companies.
  • Processed incoming applications for health plans, verifying eligibility criteria and ensuring compliance with regulations.

Director of Marketing and Admissions

American Senior Communities
Oakland City, IN
2013 - 2014
  • Managed admissions process, collaborating closely with the executive director and staff to ensure smooth operations.
  • Coordinated care across departments to provide comprehensive support for new admissions.
  • Conducted targeted external marketing efforts to hospitals, providers, and social services, resulting in increased referrals and admissions.
  • Planned and executed engaging social gatherings for the community, fostering a sense of belonging and enhancing the facility's reputation.
  • Built strong relationships with individuals and families, providing personalized support and addressing their unique needs.
  • Established relationships with external providers or partners to expand reach of marketing efforts and referrals.
  • Ensured compliance with applicable laws governing aging and disability services, provided documentation to Southwestern Indiana Regional Council on Aging.

Director of Sales and Marketing

Jasper Inn & Convention Center
Jasper, IN
2005 - 2012
  • Developed and executed marketing strategies that resulted in a significant increase in sales and bookings.
  • Implemented effective booking strategies, resulting in a higher occupancy rate and increased revenue.
  • Successfully negotiated and managed contractual agreements with clients, ensuring customer satisfaction and repeat business.
  • Collaborated with vendors to secure the best pricing and quality, while maintaining exceptional customer service standards.
  • Monitored guest complaints, taking corrective action when necessary.
  • Coordinated the scheduling of employees in order to maximize resources utilization.
  • Developed training programs that increased customer satisfaction ratings.
  • Managed the recruitment process of new personnel in order to meet staffing needs.
  • Initiated cost-saving measures while maintaining a high level of service quality.
  • Conducted regular staff meetings to discuss current issues and future goals.

Education

ASSOCIATES - Business Management

Vincennes University
Jasper
01-2006

Skills

  • Strong written and verbal communication skills
  • Strong critical thinking and decision-making skills
  • Strong ability to positively influence customer satisfaction and company goals
  • Ability to multi-task across technical platforms
  • Managing workload in a fast-paced environment
  • Exceptional customer service skills, demonstrating personalized, caring and empathetic in interactions
  • Strong negotiation and contract management abilities, resulting in successful contractual agreements with vendors
  • Being resourceful, adaptable, and accountable

Committees Affiliations

  • CCC Sales Diversity and Inclusion - Committee member 2015 - 2016
  • Business Process Outsourcing Training Lead - 2020 -2021
  • Curriculum Maintenance Group - Team Advisory Lead - 2019- 2022
  • Simulated Maintenance - Team Advisory Lead - 2023 - current
  • Strausenfest Board Member - 2009 – 2013
  • Dubois County Visitors Bureau - Ambassador - 2008 – 2013
  • Chamber of Commerce - Board Member - 2009 - 2013

Designations Certifications Licenses

  • Insurance Producer License (Property and Casualty – State of AZ)
  • Insurance Producer License (Life, Accident, Health – State of AZ)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Learning Delivery Facilitator

State Farm
2020 - Current

CCC Sales Representative

State Farm
2016 - 03.2021

Licensed Health Agent

Health Plan One
2015 - 2016

Director of Marketing and Admissions

American Senior Communities
2013 - 2014

Director of Sales and Marketing

Jasper Inn & Convention Center
2005 - 2012

ASSOCIATES - Business Management

Vincennes University

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Jacqueline Bolton