Summary
Overview
Work History
Education
Skills
Websites
Custom
Custom
Timeline
Generic

Jacqueline Booth

Salem,NJ

Summary

Respected transportation professional with extensive experience leading operations, projects, and staff in transportation organizations. Proven track record in guiding sizable, cross functional teams in the design, redesign and launch of transportation networks. Driving greater efficiency and cost reductions to improve budget impacts and service performance. Expert negotiator and businessperson, able to forge solid relationships with strategic partners and build consensus across multiple organizational levels.

Overview

12
12
years of professional experience

Work History

Senior Manager of Linehaul Operations

Ontrac
10.2016 - Current
  • Managing the OTM system and dispatchers tracking and tracing 53’TT and 26’ST
  • Completed last-minute coverage needs between customers or hubs and branches
  • Targeted rate negotiations
  • Weekly schedule analyses and adjustments to reduce cancellations and added loads
  • Review weekly cancellations and present the data on weekly calls for scheduling to adjust the schedule and achieve better spending
  • Manage carrier rates and lanes, and secure carriers for new customer accounts
  • Managed carrier billing through OTM systems and approved new or added costs, along with investigating missing charges
  • Tracking and reviewing carrier performance
  • Manage direct reports on ADP.
  • Enhanced employee productivity with hands-on training and regular performance evaluations.
  • Conducted comprehensive risk assessments for potential projects, prioritizing resources effectively to minimize potential pitfalls.
  • Collaborated with other supervisors on long-term strategic planning initiatives, contributing valuable insights from an operations perspective.
  • Utilized analytics to identify trends and patterns in data, informing strategic decision-making processes accordingly.
  • Fostered a culture of continuous improvement among team members through regular feedback sessions.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Monitored internal controls to protect client facilities and assets.

Library Clerk

Pennsville Public Library
07.2016 - 10.2016
  • Provide excellent customer service to customers
  • Organizational skills.
  • Helped patrons to complete forms for library card issuance.
  • Mitigated librarian workload by independently managing basic patron requests and locating materials.
  • Monitored patrons to enforce adherence to library policies for material management and behavior.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Collected fees, fines and donations for balanced library finances.
  • Fielded reference questions from patrons using internal databases, online search engines, catalogs, and print resources to provide accurate information quickly.

Office Admin/Phc Management

Strobert Tree Services
03.2015 - 04.2016
  • Developed and maintained a system to track customer spray and treatment plans
  • Customer contact to discuss services and setup other reviews of care
  • Collecting payments for past-due accounts by cold calling or emailing the customers
  • Managed arborists's time schedules and set up specific meetings using Arbor Gold
  • Reviewed Blueprint projects and would advise on what area we were bidding on and the amount of acreage.
  • Frequently double-checked customers histories and current information while scheduling follow-ups and other appointments.
  • Optimized appointment scheduling practices and monitoring daily estimates.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Improved office productivity with the implementation of new filing systems for more organized documentation storage.

Call Center/Dispatcher

CEVA Logistics
09.2012 - 03.2015
  • Rotating and setting up routes for delivery drivers using zip code knowledge
  • Maintain contact and monitor delivery drivers
  • Adhoc pickup loads are used by broker companies
  • Dealt with customer issues or questions.

Coding Externship

Perioperative Services LLC
02.2012 - 05.2012
  • Reviewing medical records
  • Editing coding errors
  • Adding ICD-10 codes missing from reports.

Education

Bachelor of Science in Business Administration -

Aspen University
Colorado
01.2024

Associate of Science - Health Science

Salem Community College
New Jersey
05.2021

Certificate of Medical Coding -

Salem Community College
New Jersey
05.2012

Skills

  • Friendly, Positive Attitude
  • Attention to Detail
  • Task Prioritization
  • Computer Skills
  • Problem Resolution
  • Oracle Cloud Software Proficiency
  • Analytical and Critical Thinking
  • Active Listening
  • Relationship Building

Websites

Custom

  • Proficient in Microsoft Office Suite: Excel, Word, and PowerPoint
  • Proficient in Oracle cloud management
  • Leadership skills and managing more than five employees while at WFH.
  • Implemented and improved virtual training plans over the years for new dispatchers.

Custom

  • Successfully implemented one TMS system, Oracle Cloud in my current company.
  • Was inducted into the National Society of Leadership and Success with Aspen University.
  • Successfully managed to create tools for tracking and monitoring new customer implementations, carrier performance, and load cancellations.
  • Quickly worked my way up to management at my current job. Started as a dispatcher, took on billing and planning within six months, then was offered a management position within two years which shortly turned into senior management in my current position.

Timeline

Senior Manager of Linehaul Operations

Ontrac
10.2016 - Current

Library Clerk

Pennsville Public Library
07.2016 - 10.2016

Office Admin/Phc Management

Strobert Tree Services
03.2015 - 04.2016

Call Center/Dispatcher

CEVA Logistics
09.2012 - 03.2015

Coding Externship

Perioperative Services LLC
02.2012 - 05.2012

Bachelor of Science in Business Administration -

Aspen University

Associate of Science - Health Science

Salem Community College

Certificate of Medical Coding -

Salem Community College

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Jacqueline Booth