Jacqueline Botelho
Aiea
Summary
Doctorate student in physical therapy with extensive clinical experience and case management skills. Proven track record of collaborating effectively with healthcare professionals to ensure optimal patient outcomes. Background in clinical and community outreach demonstrates ability to advocate for patients and navigate crisis interventions for diverse populations. Committed to providing compassionate care to my community in Hawaii, taking immense pride in serving those in need.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Women’s Health Support Services Case Manager
Waianae Coast Comprehensive Health Center
03.2025 - Current
- Conduct patient intake assessments to identify physical, emotional, and social health needs
- Develop individualized care and support plans in collaboration with patients
- Monitor and evaluate a patient’s progress regularly, adjusting care plans as necessary
- Coordinate and facilitate access to all medical appointments
- Serve as an advocate for clients within healthcare and social service systems
- Provide emotional support and crisis intervention when needed
- Educate and communicate with a diverse patient population about women’s health topics, including reproductive rights, birth control, prenatal/postnatal care, and preventive care
- Work closely with healthcare providers, public health agencies, and community organizations to ensure continuity of care
- Maintain accurate and up-to-date client records in accordance with agency policies and HIPAA regulations
- Participate in community outreach programs and health education workshops
- Assist in the development of culturally appropriate educational materials and resources for clients.
Medical Assistant
Pacific Vascular Institute
12.2023 - 03.2025
- Greeting patients and assisting them in the intake area
- Navigating and utilizing electronic health record system
- Scheduling and maintaining patients and any associated referrals
- Managing phone lines, taking messages, and transferring them to the appropriate team members
- Reviewing, preparing, and updating charts for upcoming visits following Health Insurance Portability and Accountability Act (HIPAA) regulations
- Preparing and explaining all necessary documentation for patients to complete
- Working with sonographers and providers verifying the accuracy of scheduling patients, procedures, and visit type
- Obtaining vital signs, updating patient medical information, and gathering patient concerns and questions for the providers to address
- Reassuring the patient by providing both verbal and tactile interaction
- Filing, organizing, and processing medical records and documentation
- Taking and documenting patient images of bilateral lower and upper extremities
- Identifying wounds on lower and upper extremities to measure and document in a patient’s chart
- Engaging in attentive wound care including removing bandages, cleaning, and dressings
- Assisting with patient examinations, vein procedures, and ensuring patient comfort
- Abiding by sterile techniques when preparing operating table for procedures
- Providing effective patient communication, ensuring clarity, empathy, and compassion when caring and giving pre-operative instructions to the patient
- Performing and explaining post-operative care and instructions to patients for various vein procedures
- Communicating with the patient and promptly reporting any changes in their condition to the physician
- Assisting nurses, physicians, and other healthcare team members with various needs within a medical assistant’s scope of practice
- Traveling to neighboring islands to assist and train medical assistants
Medical Scribe
Curtis Takemoto-Gentile, MD
02.2022 - 12.2023
- Maintained confidentiality of all patients according to HIPAA regulations
- Documented all patient visits in real-time on an electronic health record system (eClinical) by inputting history of present illness, physical examination, treatment, and other medical information
- Monitored the duration of patient visits with accurate determination of International Classification of Diseases (ICD-10) and Current Procedural Terminology (CPT) codes
- Prepared charts for upcoming appointments by translating relevant medical results, retrieving information from previous visits, and interpreting medical reports from other providers
- Demonstrated medical terminology with ongoing training from physicians to enhance medical knowledge
- Processed medication, laboratory, referral, and radiology orders
- Operated and conducted in-office electrocardiograms
- Prepared patient rooms, obtained vital signs, and provided vaccinations
- Assisted physicians with intravenous infusions and in-office procedures
- Conducted phone triage, recorded accurate medical information for patients, and organized data entry of patient information
- Evaluated charts and revised medical documentation
- Responsible for training new medical scribes
Medical Assistant
Russell Yang, MD, PHD, FACP, FASGE
11.2019 - 02.2022
- Worked independently at the front desk with scheduling, insurance verification, managed patient paperwork, obtained laboratory and imaging results, collected copayments, submitted prior authorizations for medication and procedures
- Checked patients in and out of the office and maintained the office flow
- Prepared patient rooms, obtained vital signs, and updated patient's medical information
- Maintained accurate medical records through filing, charting, transcription, and data entry into electronic health record system (Kareo and Practice Fusion) following HIPAA regulations
- Adhered to sanitation protocols and maintained stock of supplies
- Thoroughly explained procedures and physicians' instructions to patients
- Operated and conducted fibroscans
- Administered pillcam capsule endoscopy and conducted smartpill studies with patients
- Trained new medical assistants
Server
The Shack
05.2017 - 05.2019
- Greeted guests and provided menus
- Mastered customer service, effective communication, and time management
- Maintained composure in a fast-paced and demanding environment while adhering to safety policies
- Collected and processed payments
- Restocked supplies and equipment
- Assisted in training new servers
Elementary Program Assistant
Boys and Girls Club of Hawaii
05.2016 - 05.2017
- Developed, implemented, and supervised recreational and educational programs for elementary students
Education
Doctor of Physical Therapy -
Hawaii Pacific University
05.2027
Master of Public Health - undefined
Hawaii Pacific University
05.2023
Bachelor of Science - Biology and Human Health Sciences
Hawaii Pacific University
05.2022
Skills
- Care planning and coordination
- Empathetic listener
- Interpersonal communication
- Trauma-sensitive care
- Efficient medical record organization
- Comprehensive case coordination
- Proficient in vital sign monitoring
- Supporting in-office examinations
- Advocating for marginalized communities
Certification
- Hawaii Department of Commerce and Consumer Affairs, Certified Nursing Assistant, date issued 2017
- National Healthcareer Association, Certified Phlebotomy Technician, date issued 2018
- Echosens, Certified FibroScan Operator, date issued 2021
- American Heart Association, Basic Life Support, date issued 2024
- Crisis Prevention Institute, Nonviolent Crisis Intervention, date issued 2025
Timeline
Women’s Health Support Services Case Manager
Waianae Coast Comprehensive Health Center
03.2025 - Current
Medical Assistant
Pacific Vascular Institute
12.2023 - 03.2025
Medical Scribe
Curtis Takemoto-Gentile, MD
02.2022 - 12.2023
Medical Assistant
Russell Yang, MD, PHD, FACP, FASGE
11.2019 - 02.2022
Server
The Shack
05.2017 - 05.2019
Elementary Program Assistant
Boys and Girls Club of Hawaii
05.2016 - 05.2017
Master of Public Health - undefined
Hawaii Pacific University
Bachelor of Science - Biology and Human Health Sciences
Hawaii Pacific University
Doctor of Physical Therapy -
Hawaii Pacific University
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