Jacqueline Bourbois
Donna,TX
Summary
Dynamic Medical Assistant with extensive experience at Texas Digestive Specialties, excelling in patient care coordination and effective communication. Proven ability to streamline appointment scheduling and enhance customer service. Skilled in medical terminology and data entry, consistently improving workflows and contributing to better patient outcomes.
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Texas Digestive Specialties
McAllen, TX
11.2023 - 03.2025
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Explained treatment procedures and physicians' instructions.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Cleaned and maintained medical equipment following procedures and standards.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Measured vital signs and took medical histories to prepare patients for examination.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Educated patients about medications, procedures and physician's instructions.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared treatment rooms for patient examinations.
Medical Office Specialist/Front and Back Office Medical Assistant
Dr Ralph Alhalel
McAllen, Texas
04.2022 - 11.2023
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Interviewed patients to complete case histories and intake forms.
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
Medical Office Specialist
Dr Norma Iglesias
San Juan, Texas
05.2020 - 11.2021
- Received and screened telephone calls and visitors by determining or addressing needs.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Education
High School Diploma -
Veterans Memorial High School
Mission, TX05-2016
Some College (No Degree) - Medical Assistant
Southern Careers Institute
TXSkills
- Fast learner
- Medical terminology
- Appointment scheduling
- Customer service
- Office administration
- Pharmacy communication
- Data entry
- Medical records management
- Patient care coordination
Timeline
Medical Assistant
Texas Digestive Specialties
11.2023 - 03.2025
Medical Office Specialist/Front and Back Office Medical Assistant
Dr Ralph Alhalel
04.2022 - 11.2023
Medical Office Specialist
Dr Norma Iglesias
05.2020 - 11.2021
High School Diploma -
Veterans Memorial High School
Some College (No Degree) - Medical Assistant
Southern Careers Institute